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Conversation volumes and customer expectations are higher than ever, and contact centers are pushing the limits of their current capacity. To meet this challenge, brands need to equip agents with more intuitive tools, smarter workflows, and automations that can be quickly deployed and easily optimized.
This guide covers the basics of implementing AI and data-driven workflows in your customer care process. This will help your brand deflect inquiries away from your contact center, creating more value and even a better customer experience for your brand. This can lead to better business metrics as you continue to modernize.
Use this guide to get started with basic, high-value workflows and automations that can go live in a matter of days and be easily iterated to become more sophisticated as your needs and knowledge increase. If you're a contact center manager, you can't afford to miss the opportunities that AI has to offer.
This is the checklist that will help you get started.