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The workflows and automation guide

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Conversation volumes and customer expectations are higher than ever, and contact centers are pushing the limits of their current capacity. To meet this challenge, brands need to equip agents with more intuitive tools, smarter workflows, and automations that can be quickly deployed and easily optimized.

Use this guide to get started with basic, high-value workflows and automations that can go live in a matter of days and be easily iterated to become more sophisticated as your needs and knowledge increase.

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