ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More

Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening | Experiences
- Topbox
  
  Enterprise CX analytics from Topbox, recently acquired by Khoros
- Integrations
  
  Channel and tech integrations to provide a seamless customer experience
By solution
- For digital customer care
  
  Increase agent efficiency and get contact center insight
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Company
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

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AI automations can take your brand to the next level

Conversation volumes and customer expectations are higher than ever, and contact centers are pushing the limits of their current capacity. To meet this challenge, brands need to equip agents with more intuitive tools, smarter workflows, and automations that can be quickly deployed and easily optimized.

This guide covers the basics of implementing AI and data-driven workflows in your customer care process. This will help your brand deflect inquiries away from your contact center, creating more value and even a better customer experience for your brand. This can lean to better business metrics as you continue to modernize.

How you can use this AI and ML guide to improve efficiency in your contact center

Use this guide to get started with basic, high-value workflows and automations that can go live in a matter of days and be easily iterated to become more sophisticated as your needs and knowledge increase. If you're a contact center manager, you can't afford to miss the opportunities that AI has to offer.

This is the checklist that will help you get started.

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By solution

Platform

By solution

AI 101 Checklist: Empower your agents through automation

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Download the checklist

AI automations can take your brand to the next level

How you can use this AI and ML guide to improve efficiency in your contact center