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Support Center
Find solutions and support for Khoros products here
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Products
Products
-
-
Khoros Communities
Online brand communities for enterprises
-
-
Integrations
All the major social channels work with our software
By solution
-
For digital customer care
Agent care efficiency and contact center insights
-
For community engagement
Self-service support, education, and collaboration
-
For social media management
Content management, publishing, and governance
-
-
Services
-
Strategic Services
Our in-house experts in social media and community management for Khoros customers
-
Developer Network
Data integrations for better customer experience
-
-
Events
-
Upcoming Events
Join us for live webinars and other events, like Khoros Engage
-
On-Demand
Watch webinars and events on your own time
-
- Resources
- About
- Community
Khoros is TopRated on TrustRadius for Customer Service
What is Khoros Care?
Monitor and respond on social media at any volume to protect your brand and build customer satisfaction. Detect and mitigate social crisis, and securely exchange personal information on social.
Easily message customers — SMS, Whatsapp, Apple Business Chat, in your mobile app, and more — from one unified engagement hub. Serve more customers with the convenience of messaging and prove customer satisfaction impact.
Chat with customers in real-time or anytime. With Modern Chat, resolve inquiries faster and more accurately to dramatically improve customer satisfaction and decrease operational costs on your most trafficked channel — your website.
With Khoros Bot, automate parts of the customer conversation to shorten response time and solve simple inquiries, freeing up agents to focus on resolving complex issues and delivering better customer experiences.
Use Khoros Care to:
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Support positive customer experiences across digital channels
Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital customer care.
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Empower agents with efficiency
Handle and resolve more customer conversations with a unified, easy-to-use interface and smart AI-powered workflows. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs across digital channels.
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Deflect calls to digital
Resolve more issues in-digital without raising costs. With Apple Chat Suggest, for example, customers trying to call you would be prompted with the option to easily message instead. And you can track actual call deflections.
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Improve resource forecasting and utilization
Take the right action with live workforce utilization, agent-level operational metrics, and omni-channel customer experience analytics.
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy.
— Global Director of Social Customer Care
Our goal was to deliver a better experience for our customers, and we saw a substantial increase in social media customer satisfaction following the launch of Facebook Messenger, supported by Khoros Care
— Director, Office of the President
Khoros saves our team at least eight hours of manual activities each week.
— Social Media Specialist
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Discover the Value of Khoros Care
Khoros Care helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value Khoros Care can bring to your organization with our ROI Calculator.
Calculate your ROIRelated resources
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The Bot Balancing Act: Business Automation Strategies Ebook
Learn how to use business automation for customer support in a way that improves operational efficiency and customer satisfaction.
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Operationalizing Digital Care Whitepaper
Improve your digital customer care with these best practices from Khoros.
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Modernizing Your Contact Center Ebook
Learn how to embrace the challenge and meet more customers in their channel of choice, along with how to plan, staff, measure, and improve in a constantly changing market.
We can’t wait to show you how
We offer one platform, powered by connection, to create a seamless digital experience for your customers.
