Khoros Social Customer Care

Meaningfully engage in real-time digital and social customer care that nurtures customer relationships and boosts satisfaction.

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What is Khoros Care?

Response
Messaging

Keep customers for life by always being there in their moment of need. Scale your social customer service in today’s digital landscape — even if your support volume is growing across a complex set of channels. Ensure that no matter which way customers connect with your brand, it feels personal.

Improve customer relationships by never missing a moment to connect with, understand, or help a customer in need. Efficiently deliver an excellent and consistent customer experience through one-to-one interactions in the most popular messaging channels.

Use Khoros Care to:

Personalize one-on-one customer experiences

Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital and social customer care.
Scale customer service

Efficiently handle and resolve more customer conversations across the most diverse set of digital and social customer service channels with a single interface, smarter workflows and higher quality outcomes. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs.
Surface deep conversation insights

Take the right action with agent-level operational metrics alongside your customer experience analytics.
Detect and mitigate crisis situations

Monitor social volumes, sentiment, and keywords to take action and maintain a positive social customer care experience during a crisis.

What makes Khoros Care different?

It normalizes conversations across the most diverse set of digital channels — including public social, private messaging, web chat, mobile, and peer-to-peer communities. Only Khoros Care lets you engage with a common interface and standard workflows to connect with customers and execute digital and social customer service personally and securely at scale. Use Khoros to operationalize, mature, and prove your digital care business in order to better partner with traditional customer care operations.

Related Resources

Operationalizing Digital Care Whitepaper

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Digital Care Deconstructed: The Complementary Roles of Agents and Moderators

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How USAA Optimizes Social Customer Care for Greater Efficiency

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