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September 9-11, 2019 | Austin, TX
The event for digital leaders—our 3-day event to connect, learn and be inspired
What is Khoros Social Media Care?
Keep customers for life by always being there in their moment of need. Scale your social customer service in today’s digital landscape — even if your support volume is growing across a complex set of channels. Ensure that no matter which way customers connect with your brand, it feels personal.
Improve customer relationships by never missing a moment to connect with, understand, or help a customer in need. Efficiently deliver an excellent and consistent customer experience through one-to-one interactions in the most popular messaging channels.
Use Khoros Social Media Care to:
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Personalize one-on-one customer experiences
Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital and social customer care.
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Scale customer service
Efficiently handle and resolve more customer conversations across the most diverse set of digital and social customer service channels with a single interface, smarter workflows and higher quality outcomes. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs.
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Surface deep conversation insights
Take the right action with agent-level operational metrics alongside your customer experience analytics.
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Detect and mitigate crisis situations
Monitor social volumes, sentiment, and keywords to take action and maintain a positive social customer care experience during a crisis.
Related Resources
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Operationalizing Digital Care Whitepaper
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Digital Care Deconstructed: The Complementary Roles of Agents and Moderators
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How USAA Optimizes Social Customer Care for Greater Efficiency
We can’t wait to show you how
We offer one platform, powered by connection, to create a seamless digital experience for your customers.
