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Khoros Digital Connect:
Building next-level customer engagement with messaging and chat

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Khoros is TopRated on TrustRadius for Customer Service

TrustRadius Top Rated 2020 social media customer service badge

What is Khoros Care?

Monitor and respond on social media at any volume to protect your brand and build customer satisfaction. Detect and mitigate social crisis, and securely exchange personal information on social.

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Easily message customers — SMS, Whatsapp, Apple Business Chat, in your mobile app, and more — from one unified engagement hub. Serve more customers with the convenience of messaging and prove customer satisfaction impact.

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Chat with customers in real-time or anytime. With Modern Chat, resolve inquiries faster and more accurately to dramatically improve customer satisfaction and decrease operational costs on your most trafficked channel — your website.

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With Khoros Bot, automate parts of the customer conversation to shorten response time and solve simple inquiries, freeing up agents to focus on resolving complex issues and delivering better customer experiences.

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Use Khoros Care to:

  • Support positive customer experiences across digital channels

    Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital customer care.

  • Empower agents with efficiency

    Handle and resolve more customer conversations with a unified, easy-to-use interface and smart AI-powered workflows. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs across digital channels.

  • Deflect calls to digital

    Resolve more issues in-digital without raising costs. With Apple Chat Suggest, for example, customers trying to call you would be prompted with the option to easily message instead. And you can track actual call deflections.

  • Improve resource forecasting and utilization

    Take the right action with live workforce utilization, agent-level operational metrics, and omni-channel customer experience analytics.

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Discover the Value of Khoros Care

Khoros Care helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value Khoros Care can bring to your organization with our ROI Calculator.

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We can’t wait to show you how

We offer one platform, powered by connection, to create a seamless digital experience for your customers.