Digital-first, unified engagement hub
Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:
An agent’s paradise
Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens.
A manager’s dream
Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.
An executive’s priority
Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification. Achieve holistic customer profiles that enable rich conversations and personalization that drive better customer experience and brand loyalty.
We’ve been a leader in digital care for 10 years with 6 patents covering digital workflows.
The Khoros Enablement team delivers customized, dynamic implementation and training to ensure a successful launch, as well as access to experts and scalable resources to promote ongoing adoption, optimization, and change management.
Flexible offerings to meet the needs and preferences of your organization, your teams, and your individual platform users.
Collaborate with our Enablement team to seamlessly map your business needs into Khoros Care; creating workflows and reporting that elevates the experience not just for your customers, but for your team, as well.
return on investment in 3 years with Khoros Care
Khoros Care helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value leading enterprises like yours you can unlock with our ROI calculator.
We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.
Host a space where your customers can ask questions, solve problems, and share new ideas.
Orchestrate, govern, and measure social media campaigns that drive business results.