Khoros is TopRated on TrustRadius for Customer Service

What is Khoros Care?

Use Khoros Care to:

  • Personalize one-on-one customer experiences

    Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital and social customer care.

  • Scale customer service

    Efficiently handle and resolve more customer conversations across the most diverse set of digital and social customer service channels with a single interface, smarter workflows and higher quality outcomes. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs.

  • Surface deep conversation insights

    Take the right action with agent-level operational metrics alongside your customer experience analytics.

  • Detect and mitigate crisis situations

    Monitor social volumes, sentiment, and keywords to take action and maintain a positive social customer care experience during a crisis.

Related resources

  • Bot balancing ebook

    The Bot Balancing Act: Business Automation Strategies Ebook

    Learn how to use business automation for customer support in a way that improves operational efficiency and customer satisfaction.

    Read now

  • Image-operationalizing-digital-care

    Operationalizing Digital Care Whitepaper

    Improve your digital customer care with these best practices from Khoros.

    Read now

  • Modernizing your contact center

    Modernizing Your Contact Center Ebook

    Learn how to embrace the challenge and meet more customers in their channel of choice, along with how to plan, staff, measure, and improve in a constantly changing market.

    Read now

We can’t wait to show you how

We offer one platform, powered by connection, to create a seamless digital experience for your customers.