Digital-first, unified engagement hub
Deliver world-class digital customer care with AI-powered workflows and operational analytics, while deflecting call volume and cutting costs. We’d love to show you how.
Digital-first customer service is the future — and it’s already here. Things are changing quickly and the stakes are high. Let’s start with why:
An agent’s paradise
Give agents intuitive tools, conversation history, and customer CRM context so they can easily resolve inquiries in every channel without switching screens.
A manager’s dream
Reliably manage and forecast your resources in real-time. Achieve greater scale with automation and capacity with conversation-based (not session-based) workflows.
An executive’s priority
Easily connect to back-end systems like Salesforce and SAP at industry standards for security and privacy certification. Achieve holistic customer profiles that enable rich conversations and personalization that drive better customer experience and brand loyalty.
“We use what we learn from Khoros to inform our product development and our customer care strategy.”
— Global Director of Social Customer Care, HP
Products used: Social Care, Communities
Let us show you what Khoros can do.
Monitor and respond on social channels
A modern customer experience for web chat
Chats end when you’ve taken care of the customer, not when the session times out. Asynchronous chat means higher resolution rates, less time wasted on repeat interactions, and greater customer satisfaction.
Multiple channels. Single platform.
Khoros Care supports leading digital messaging channels, including Google’s Business Messages, Facebook Messenger, WhatsApp, Apple Business Chat, WeChat, and SMS as well as messaging in your mobile app.
With an open set of APIs, Khoros supports any automation provider, maximizing the opportunity for chatbots to automate conversations and enhance agents while minimizing the risk of a bad customer experience.
The agent and bot are always in sync and fully aware of the context.
Khoros Automation Framework provides “air traffic control” and bot failover protection.
Visualize the actual bot resolution rate and benchmark it to understand bot contribution to improved agent efficiency and CSAT/NPS.
We’ve been a leader in digital care for 10 years with 6 patents covering digital workflows.
Reviews validated by
How do you unify and scale your company’s digital service?
Unify customer support channels in an easy-to-use platform that delivers high-quality service and cost reduction through agent.
Considering an upgrade in digital care?
Switch to the digital service platform that unifies all channels in a single view with the best scalability, ease-of-use, and operational analytics.
What channel integrations do you need? Every channel, for every customer
Khoros Care supports leading digital messaging channels — including web chat, SMS, Google’s Business Messages, Facebook Messenger, WhatsAapp, Apple Business Chat, and messaging in your mobile app. We also integrate with all major social media networks, review platforms, and chatbots.
“Khoros allows us the opportunity to present the channel that is best for the customer, and on the device that they’re using at the time.”
— Web Applications Manager at Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care
Let us show you what Khoros can do.
Strategic implementation services for chatbots
Khoros Care offers integration to accommodate bots in your automated workflow and similar advanced non-human agent technology. This expert service will review your business objectives, agent workflow, and desired success outcomes to guide you to the right mix of automation and traditional social agent processes.
return on investment in 3 years with Khoros Care
Khoros Care helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value leading enterprises like yours you can unlock with our ROI calculator.
We offer one platform, powered by connection, to create a seamless digital experience for your customers. Combine digital customer care with online brand communities and social media for the highest ROI.
Host a space where your customers can ask questions, solve problems, and share new ideas.
Orchestrate, govern, and measure social media campaigns that drive business results.
“Having a secure, branded messaging strategy is very important for Sprint. Adding messaging to our platform in order to bring customers’ personal data into support conversations makes the customer feel more secure, and it makes our legal team feel more secure as well.”
Senior Social Media Strategist, Sprint
Product used: Messaging