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What is Khoros Care?
Keep customers for life by serving them where and when they want. Scale your social customer service in today’s digital landscape — even if your support volume is growing across a complex set of channels. Ensure that no matter which way customers connect with your brand, it feels personal.
Serve more customers with the convenience of messaging and prove the impact to customer satisfaction. Efficiently deliver an excellent and consistent customer experience through one-to-one interactions in the most popular messaging channels.
Use Khoros Care to:
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Personalize one-on-one customer experiences
Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital and social customer care.
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Scale customer service
Efficiently handle and resolve more customer conversations across the most diverse set of digital and social customer service channels with a single interface, smarter workflows and higher quality outcomes. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs.
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Surface deep conversation insights
Take the right action with agent-level operational metrics alongside your customer experience analytics.
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Detect and mitigate crisis situations
Monitor social volumes, sentiment, and keywords to take action and maintain a positive social customer care experience during a crisis.
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy.
— Global Director of Social Customer Care
Our goal was to deliver a better experience for our customers, and we saw a substantial increase in social media customer satisfaction following the launch of Facebook Messenger, supported by Khoros Care
— Director, Office of the President
Khoros saves our team at least eight hours of manual activities each week.
— Social Media Specialist
Related resources
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The Bot Balancing Act: Business Automation Strategies Ebook
Learn how to use business automation for customer support in a way that improves operational efficiency and customer satisfaction.
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Operationalizing Digital Care Whitepaper
Improve your digital customer care with these best practices from Khoros.
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Modernizing Your Contact Center Ebook
Learn how to embrace the challenge and meet more customers in their channel of choice, along with how to plan, staff, measure, and improve in a constantly changing market.
We can’t wait to show you how
We offer one platform, powered by connection, to create a seamless digital experience for your customers.
