What is Khoros Care?
Keep customers for life by always being there in their moment of need. Scale your social customer service in today’s digital landscape — even if your support volume is growing across a complex set of channels. Ensure that no matter which way customers connect with your brand, it feels personal.
Improve customer relationships by never missing a moment to connect with, understand, or help a customer in need. Efficiently deliver an excellent and consistent customer experience through one-to-one interactions in the most popular messaging channels.
Use Khoros Care to:
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Personalize one-on-one customer experiences
Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital and social customer care.
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Scale customer service
Efficiently handle and resolve more customer conversations across the most diverse set of digital and social customer service channels with a single interface, smarter workflows and higher quality outcomes. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs.
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Surface deep conversation insights
Take the right action with agent-level operational metrics alongside your customer experience analytics.
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Detect and mitigate crisis situations
Monitor social volumes, sentiment, and keywords to take action and maintain a positive social customer care experience during a crisis.
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy.
— Global Director of Social Customer Care
Our goal was to deliver a better experience for our customers, and we saw a substantial increase in social media customer satisfaction following the launch of Facebook Messenger, supported by Khoros Care
— Director, Office of the President
Khoros saves our team at least eight hours of manual activities each week.
— Social Media Specialist
Related Resources
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Operationalizing Digital Care Whitepaper
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Digital Care Deconstructed: The Complementary Roles of Agents and Moderators
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How USAA Optimizes Social Customer Care for Greater Efficiency
We can’t wait to show you how
We offer one platform, powered by connection, to create a seamless digital experience for your customers.
