Serve customers on their digital channel of choice with smart automation and operational insight.
Monitor and respond on social media at any volume to protect your brand and build customer satisfaction. Detect and mitigate social crisis, and securely exchange personal information on social.
Easily message customers — SMS, Whatsapp, Apple Business Chat, in your mobile app, and more — from one unified engagement hub. Serve more customers with the convenience of messaging and prove customer satisfaction impact.
Chat with customers in real-time or anytime. With Modern Chat, resolve inquiries faster and more accurately to dramatically improve customer satisfaction and decrease operational costs on your most trafficked channel — your website.
With Khoros Bot, automate parts of the customer conversation to shorten response time and solve simple inquiries, freeing up agents to focus on resolving complex issues and delivering better customer experiences.
Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital customer care.
Handle and resolve more customer conversations with a unified, easy-to-use interface and smart AI-powered workflows. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs across digital channels.
Resolve more issues in-digital without raising costs. With Apple Chat Suggest, for example, customers trying to call you would be prompted with the option to easily message instead. And you can track actual call deflections.
Take the right action with live workforce utilization, agent-level operational metrics, and omni-channel customer experience analytics.
Khoros Care brings together conversations across channels that matter to your customers — web chat, SMS, social, messaging, mobile, reviews, and peer-to-peer communities. Only Khoros Care lets you engage with a common interface and standard workflows to connect with customers and execute digital customer service personally and securely at scale. And only Khoros partners with you every step of the way to operationalize and prove the impact of your digital care in order to better partner with traditional customer care operations.
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Khoros Care helps businesses grow by reducing support costs and increasing the capacity of digital care teams. Discover the value Khoros Care can bring to your organization with our ROI Calculator.Calculate your ROI
Learn how to use business automation for customer support in a way that improves operational efficiency and customer satisfaction.
Improve your digital customer care with these best practices from Khoros.
Learn how to embrace the challenge and meet more customers in their channel of choice, along with how to plan, staff, measure, and improve in a constantly changing market.
Win new business and foster affinity.
Grow customer relationships.
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