Personalize one-on-one customer experiences
Resolve customers’ needs quickly, easily, and personally by being instantly accessible in their channel of choice — and watch customer satisfaction improve thanks to your digital and social customer care.
Scale customer service
Efficiently handle and resolve more customer conversations across the most diverse set of digital and social customer service channels with a single interface, smarter workflows and higher quality outcomes. Lean on our unmatched rules engine for routing, filtering, and prioritization of customer needs.
Surface deep conversation insights
Take the right action with agent-level operational metrics alongside your customer experience analytics.
Detect and mitigate crisis situations
Monitor social volumes, sentiment, and keywords to take action and maintain a positive social customer care experience during a crisis.
The Bot Balancing Act: Business Automation Strategies Ebook
Learn how to use business automation for customer support in a way that improves operational efficiency and customer satisfaction.
Operationalizing Digital Care Whitepaper
Improve your digital customer care with these best practices from Khoros.
Modernizing Your Contact Center Ebook
Learn how to embrace the challenge and meet more customers in their channel of choice, along with how to plan, staff, measure, and improve in a constantly changing market.