Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Using Khoros Community, Autodesk engaged knowledgeable and passionate superusers of its software and successfully included them in Autodesk customer support and product development. Autodesk produces software for people who make things, including the industry-standard 3D modeling and animation program Maya and design program AutoCAD. Professionals from many fields have used Autodesk software throughout their careers and many love sharing their wealth of knowledge to help others—Autodesk needed a way to capture their passion and share their knowledge within a community, so they turned to Khoros.
In 2012, Autodesk launched their “Expert Elite” superuser group of 62 members on their Khoros Community to drive engagement, foster peer-to-peer support, and improve their digital Customer Experience (CX). This recognition program calls attention to users who contribute a significant amount of time, knowledge and assistance to customers on forums within the community, and in doing so it spurs even greater collaboration and contributions from superusers. In order to find their Expert Elite, each year Autodesk reviews around 350 nominations and evaluates candidates based on the volume of their contributions, the caring sentiment of their conversations, and their knowledge of solutions. In the end, only 80 or so are accepted into the recognition program. Expert Elites greatly appreciate the recognition for their contributions and earn the ability to influence future products. Seeing that these superusers had great ideas, Autodesk decided to have them sign NDAs and continues to give them access to product divisions so they can have open dialogues with internal thought leaders so they can suggest new product features and get the knowledge they need to keep providing great support to peer users. The group has now grown to 400 members representing 50+ countries.
As a result of leveraging peer-to-peer support on their Khoros Community, Autodesk has built a strong sense of loyalty into their community and increased the support available for customers. In 2017 alone, the Expert Elite group delivered 25,000+ accepted solutions, and their solutions have been viewed over 7 million times. The end result of the recognition program is a true peer-to-peer community space, where customers ask technical and subject matter questions, share suggestions and answers, support overall product mastery, and collaborate in real-time.
The “Elite Expert” superuser recognition program to reward loyal users who had a high volume of contributions and shared their knowledge.
Customer success by fostering participation in their community and encouraging users to become product masters.
Elite Experts in internal dialogue to hear their suggestions for new product features and equip them with more knowledge to answer community questions.
Elite Expert knowledge into the Autodesk Knowledge Network (AKN).
“Our Expert Elite members are a family. These superusers work together to tackle product challenges, share insights, and enjoy the company of other members either face to face at events or online.”
As a result of implementing its Expert Elite superuser recognition program, Autodesk is seeing increased visits to the forums within its community and more support cases being solved by peers. Members of the program have even contributed to product design and the prioritization of feature development. With Khoros, Autodesk has achieved a true peer-to-peer community.
Increase in forum visits
Annual accepted solutions contributed by Expert Elites
Expert Elites in 52 countries