Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Consorsbank is one of the leading direct banks in Europe. Their goal has always been to make banking straightforward and simple for their customers, but the brand wasn’t keeping up with customers’ desire to communicate openly and directly online with their financial partner and actively exchange information with other customers. The brand knew they needed a strong digital engagement solution to meet their customers’ needs and ensure that the customer experience was seamless and enjoyable. To reach their goal, Consorsbank launched a Khoros Community with diverse product offerings, useful tools, and a platform for customer feedback and ideas.
Before partnering with Khoros, Consorsbank customers had no centralized online location to find answers to their financial questions, engage with customer support, or bounce ideas off of other customers. Consorsbank approached Khoros with a comprehensive vision for their online community and Khoros helped them implement it. At the core of this vision was the ability to quickly pick up and respond to feedback from customers at scale and a team that could help them easily refine the community as needed. Consorsbank chose Khoros for their best-in-class software and support. Consorsbank’s digital community made it possible for their agents to interact with private investors of all types, from first-time investors to those with decades of experience. Khoros Community also gave customers the power to rate, review, and give detailed feedback to Consorsbank within their community. Through their partnership with Khoros, Consorsbank gained the ability to turn feedback and ideas into improved offerings for their customers — a win all around.
With Khoros, Consorsbank created an entirely new online finance community that closely involves customers in the decision-making process, generates authentic and open customer conversations, maintains an active community through discussions, and provides relevant content about financial services products. Their community has contributed to a 4.2 out 5 customer satisfaction rating for the brand. Today the community has 18,500 active members and serves as a place where investors can share their knowledge and customers can consult each other. Consorsbank’s Khorospowered community will continue to support the brand’s online banking and communication needs, however those needs may evolve.
A Khoros-powered community that supports stellar customer support, crowdsourcing, product reviews, ratings, and feedback.
Relevant content about Consorsbank’s financial services products.
Out a place in their community where customers can consult each other about their financial questions.
Their brand against competitors as a highly customer-oriented bank.
“With our Khoros-powered community, we now deliver on our customers’ expectations for transparent, direct, online conversations and clearly stand out against our competitors.”
The relationship between Consorsbank and their customers is stronger than ever. An open dialogue built on trust has turned many of their customers into brand ambassadors. In the first year of their partnership with Khoros, their conversion rate rose by 30 percent, equating to 1,500 new customers per week. Also within the first year, 2,000 Facebook posts that linked to Consorsbank Community posts were read by 12,000 active Facebook fans, resulting in an overall reach of 396,000 Facebook fans. Their average customer satisfaction rating is now 4.2 out of 5 stars, demonstrating the power of their community.
Active community members
Conversion Rate
Star customer satisfaction rating