0 million public social mentions of the virus from 3/20-3/27 powered by Khoros Intelligence




Crisis Management During COVID-19


  • Best practices for Community Management in a crisis

    Learn the 3 main reasons why now is the best time to focus on your online community.

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  • Crisis Management Expert Forum in Atlas

    Our experts are here to weigh in on your questions and offer best practices. Join the conversation!

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  • Increasing digital channel support

    Here’s how you can scale up support using new channels, like messaging, to handle volume spikes during this time.

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Supporting Customers While Working Remotely


  • Considerations for remote working environments

    Remember these best practices for agents, moderators, and managers of care teams working remotely.

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  • Converting Events to Virtual Without Losing Interaction

    Many in-person events are moving to a digital format. Get our best practices for making the shift and keeping them interactive.

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  • Support agents handle over 1 million messages a day during COVID-19

    We take a look at the response to COVID-19 through the lens of brands and consumers.

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