Digital-first, omnichannel platform built for enterprises
Resources for digital care, community, and social media management
Brands have been able to maintain high-quality service despite seeing an average conversation growth of 168% — some as high as 1,300%.
We're accustomed to the term "crisis management", but these last few weeks have been different. Thank you so much for bringing (Intelligence) to us.
Khoros comes through for their customers — this has been particularly prevalent during the current COVID-19 issues.
We're thankful to be able to leverage and rely on our Khoros Community as a hub to keep our customers engaged, to share resources and provide more learning opportunities during this crisis.
Learn the 3 main reasons why now is the best time to focus on your online community.
Our experts are here to weigh in on your questions and offer best practices. Join the conversation!
Here’s how you can scale up support using new channels, like messaging, to handle volume spikes during this time.
Learn how an online community can help support your customer care operations.
Remember these best practices for agents, moderators, and managers of care teams working remotely.
Many in-person events are moving to a digital format. Get our best practices for making the shift and keeping them interactive.
We take a look at the response to COVID-19 through the lens of brands and consumers.
Get our best practices for social marketing, digital care and online community!
In this webinar, we’ll give you an overview of how Khoros Care can help you navigate the COVID-19 crisis.
As the world, and businesses, react to COVID-19, it's more important than ever to make healthy and empathetic choices and support customers and employees.
Keep these social media best practices in mind as your brand publishes content during the Coronavirus pandemic.
We're examining the various ways in which social media has shaped conversations, information-sharing, and connectivity during COVID-19.
Watch our on-demand webinar to understand your content and community management approach for customers and audiences.
This Customer Contact Industry Review from CCW Digital features perspectives from over a dozen brands to offer research-driven insights about how contact centers are modernizing right now.
Traditional live chat can't meet the demands of today's consumers. Here's how it falls short where more modern chat solutions succeed.
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