0 million public social mentions of the virus from 3/20-3/27 powered by Khoros Intelligence
Best practices for Community Management in a crisis
Learn the 3 main reasons why now is the best time to focus on your online community.
Crisis Management Expert Forum in Atlas
Our experts are here to weigh in on your questions and offer best practices. Join the conversation!
Increasing digital channel support
Here’s how you can scale up support using new channels, like messaging, to handle volume spikes during this time.
Considerations for remote working environments
Remember these best practices for agents, moderators, and managers of care teams working remotely.
Converting Events to Virtual Without Losing Interaction
Many in-person events are moving to a digital format. Get our best practices for making the shift and keeping them interactive.
Support agents handle over 1 million messages a day during COVID-19
We take a look at the response to COVID-19 through the lens of brands and consumers.
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