0 million public social mentions of the virus from 3/20-3/27 powered by Khoros Intelligence
Crisis Management During COVID-19
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Best practices for Community Management in a crisis
Learn the 3 main reasons why now is the best time to focus on your online community.
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Crisis Management Expert Forum in Atlas
Our experts are here to weigh in on your questions and offer best practices. Join the conversation!
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Increasing digital channel support
Here’s how you can scale up support using new channels, like messaging, to handle volume spikes during this time.
Supporting Customers While Working Remotely
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Considerations for remote working environments
Remember these best practices for agents, moderators, and managers of care teams working remotely.
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Converting Events to Virtual Without Losing Interaction
Many in-person events are moving to a digital format. Get our best practices for making the shift and keeping them interactive.
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Support agents handle over 1 million messages a day during COVID-19
We take a look at the response to COVID-19 through the lens of brands and consumers.
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