Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
We’re thrilled to announce significant new enhancements to our industry-leading online community solution Khoros Communities. All Khoros customers now have access to the following features:
Online communities are already hotbeds for engagement, and these new capabilities increase the breadth and depth of that engagement by amplifying peer conversations throughout the customer journey, including search, purchase, and support interactions. Let’s take a look at each in detail to see the lasting value these features bring to your brand.
Community syndication extends the reach of your online community by embedding it into your brand’s portfolio of marketing and/or support tools. This allows customers to experience your community wherever their search takes them, whether that’s within your brand’s .com site, product catalog, commerce site, or elsewhere in the customer journey.
This feature makes it possible for users to become a part of your community even if they’ve never been to your online community. Additionally, featuring user generated content on your product pages, such as product discussions, lends credibility and builds trust with your brand.
The Group Hubs feature is currently in early access. This feature allows users and administrators to organize their content into topics based on common themes or purpose — simplifying the administration and management of online communities that cover a lot of broad topics. The end result is that users can more easily interact with the content they find most valuable.
Many communities today have grown to the point that users have organized into subgroups around special interests. Empowering users to manage those groups themselves, and giving them flexibility to create Open, Closed, or Hidden groups just means that Communities can be more engaging. More engaging communities foster more power users, who then encourage more engagement from other users.
When you organize it, they will come.
This feature includes search performance enhancements, such as the ability to leverage synonyms, as well as improved analytics for administrators to monitor and improve the performance of promoted search results.
User generated content is incredibly powerful from a search perspective because people trust it, it is getting constantly updated, and it covers the “long tail” of SEO that is hard for brands to capture at scale with traditional content strategies. Even the largest internal content team would struggle to write individual posts about every niche topic covered in an online community, and even if they could, it wouldn’t be an efficient use of resources. With an online community that has improved search results and analytics, you get users to the right content faster, so they spend less time frustrated and more time engaging.
With these updates, users can now drag and drop attachments into community posts as well as copy and paste from Word documents very easily. This feature also allows administrators to add various tags or elements to posts after creation, to help better organize and leverage content. Whether it’s an employee, customer, or prospect using your brand’s community, it’s important for them to have a seamless, stress-free experience while posting.
Updates include:
This feature includes mobile app, CRM, and platform integration capabilities for embedded community content and experiences directly into brands applications. The most powerful experiences happen when people don’t have to hunt them out, so embedding a community into the core application increases the likelihood that a user will interact with the community and gain all the amazing benefits to customer satisfaction, retention, and growth that communities provide. Examples include the Samsung Members App that was part of the S10 launch and the Quickbooks and TurboTax apps for Intuit.
To learn how you can put these new features into action, simply connect with your account executive. They’ll be happy to show you how you can use community syndication, Group Hubs, improved search results and analytics, Modern Content Editor, and platform-level integration. If you are not currently a Khoros Communities customer, request a demo to get in on the action.
Also, for more information, please attend our Community Everywhere webinar on September 26th!
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