Why we made this webinar

Care teams right now are facing even more challenges than usual — a significant increase in customer support tickets and calls, coupled with agents working from home. In this webinar, we’ll give you an overview of how Khoros Care can help you navigate the COVID-19 crisis.

Who this webinar is for

This webinar was made for customer care managers and executives who would like to maximize efficiency in their care operations during a time of crisis. Use these strategies to support your customers and help them stay safe and happy.

What you’ll learn in this webinar

In this webinar we’ll recommend strategies for:

• Managing views, queues, and workflows to maximize agent productivity
• Using priority rules to make sure you get to the most important cases first
• Making the most of the digital channels available to customers
• Using the Khoros Care platform to manage remote teams efficiently and give them the resources they need