Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- For digital customer service
  
  Agent efficiency, automation, and operational insights
  
  Messaging | Modern Chat | Chatbot | Social & Reviews
- For community engagement
  
  Self-service support, education, and collaboration
- For digital marketing
  
  Content management, publishing, and governance
  
  Social Marketing | Social Listening | Experiences
- CX Insights
  
  A unified, actionable view for world-class CX
- Integrations
  
  Channel & tech integrations to provide seamless CX
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Company
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

Download the Tipsheet

The information in this tipsheet was shared in a breakout session during Khoros Engage, held September 9 - 11, 2019 in Austin, Texas.

Speakers:

John DeRose — VP Professional Services, Khoros
Brian Oblinger — VP, CX + Global Community, DataRobot
Traci Cappiello — Program Manager, Community, Google
Jim Roth — Senior Vice President of Services at Dell Digital

Whether you're a long-time community user or brand new to the platform, there's much to learn in that critical first year.

In this tipsheet you’ll learn important ways that you can help your brand begin its community journey, including:

Why you should start small: Many community teams begin with huge ambitions for their launch — but the more realistic approach is to start with a baseline and work toward that ambition in the next two years. Community visions may change once users start using your community — so starting small allows you to scale your vision and strategy in tandem.
Why you need to set your community purpose: Your community purpose is the foundation of your community and needs to be supported by your business and your users.
Why defining goals for your community is important: As you plan your community, define how your community will help achieve business goals. When thinking about your goals, look to your users: What value will they find in your community? How will they interact with your brand and their peers? Once you define your business goals and user personas, you can take that information to build out your community strategy with goals and measurements for success.
Why promoting your community is crucial: Promotion across your website, social channels, and integration into your product can be wildly effective in driving new registrations and engagement.

Learn other important tips when you download the Starting Out on the Community Journey tipsheet.

Platform

By industry

Platform

By industry

Starting Out on the Community Journey

Welcome back!

Download the Tipsheet