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The information in this tipsheet was shared in a breakout session during Khoros Engage, held September 9 - 11, 2019 in Austin, Texas.
Customer care is the way that brands ensure success and satisfaction with their products and services. While traditionally customer care meant customer support or customer service, increasingly it means more: care is no longer siloed to the end of the customer journey. Instead, care expectations begin upfront with how your brand demonstrates that you value purpose over profit and it continues with how you deliver on the product roadmap, how you talk about customer success, and how you deliver on the promises you make.
In this tipsheet, you’ll learn important ways that your brand can deliver top-notch customer care, including:
Learn other important tips when you download The Best of Customer Care tipsheet.