Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
As social networks evolve and social advertising rises in importance, brands need a social media management platform to stay informed, engage key audiences, and measure business impact.
Having the right social engagement platform brings all kinds of benefits — helping teams work better, improving workflows, providing key data, and protecting brand equity with security and compliance controls. When you go with the right social marketing partner, you get technology tailored to your specific needs to ensure long-term success with expertise you can trust.
Khoros social media marketing and management experts made this checklist for leaders of enterprise social media teams. Looking to invest in the best social marketing technology? Download the checklist today to evaluate what you need from a social marketing solution — the results may surprise you!
As social networks and social advertising become a more complex landscape, brands need a social marketing platform to stay on top of that change and continue engaging customers. The right social marketing technology will bring together teams, workflows, and data to both accelerate new revenue and increase customer lifetime value, while protecting brands with security and compliance controls.
We have created the ultimate social media RFP checklist to help you evaluate the critical capabilities to look for in your social media marketing technology by asking the right questions.
It’s not always easy to know exactly what you need from the technology you invest in. This checklist covers what you should expect from an enterprise-level social media marketing solution, including content management, multi-channel publishing, campaign and community management, trends and insights, market research, analytics and reporting, scalability, and more.
Manage high volumes of accounts and campaigns with effective team collaboration on social content across multiple roles, departments, and even geographies.
Offer complete management of all of your content with folders, campaign and content labels, themes, and permissions
Create and approve organic and promoted social
Leverage your existing DAM through productized integrations or custom content APIs
Bulk upload multiple sources of content
Place time-bound restrictions on content to ensure assets used are always up-to-date
Optimize assets to each network’s specific size requirements with image editing
Illustrate usage metrics for each asset
Collect and curate user generated content (UGC) and customize moderation rules to automatically approve or reject content
Organize, distribute, and integrate UGC across any digital touchpoint to drive engagement
Link content to any digital endpoint, including product pages, to drive conversions and revenue
Request usage consent from UGC authors in-app, including customization of consent request messaging
Enable field teams to capture, share, and collect user consent for digital content on the go, from integrated mobile apps on iOS and Android
Get the full checklist including multi-channel publishing, campaign and community management, trends and insights, market research, analytics and reporting, scalability, and more by filling out the form below!
Khoros, built from Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.
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