Digital-first, omnichannel platform built for enterprises
Chats end when you’ve taken care of the customer, not when the session times out. Made more powerful with automation to take care of the most routine interactions.
“Khoros’ platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs.”
— Customer Care Manager, Midco
Products used: Modern Chat, Messaging, Chatbot, Social Care
Equipped with powerful, yet simple, agent-facing tools and asynchronous workflows to maximize productivity.
Customize proactive chat prompts and welcome messages based on easily configurable rules like time-on-page and location.
Resolve a high volume of common consumer inquiries, freeing up agents for higher-value tasks.
Offer enhanced experiences with video, images, rich links, and emojis.
Welcome, triage, and automate top volume drivers for self-service with Khoros Bot. Or bring your own bot to orchestrate automation for your business with our open automation APIs.
Increase the number of concurrent conversations agents can handle in real-time or anytime.
Handle chats and messages from channels like WhatsApp and Instagram on a single dashboard
Automatically filter, tag, prioritize, and route to the most appropriate work queue or agent for prompt resolution.
Plan and forecast better with live workforce utilization, improve agent performance and capture customer experience metrics.
Never lose context in a customer messaging interaction, and ensure customers can re-engage whenever—and on whatever device—is most convenient.
Respond with more context by using the most complete customer profile that contains information across channels, your CRM system, tags, and internal notes across departments.cu
Receive email, desktop, and mobile alerts so you can adjust staffing and priorities on the fly.
“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device, they’re using at the time.”
— Web Applications Manager, Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care