Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Chats end when you’ve taken care of the customer, not when the session times out. Made more powerful with automation to take care of the most routine interactions.
“Khoros’ platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs.”
— Customer Care Manager, Midco
Products used: Modern Chat, Messaging, Chatbot, Social Care
Let us show you what Khoros can do.
Equipped with powerful, yet simple, agent-facing tools and asynchronous workflows to maximize productivity.
Customize proactive chat prompts and welcome messages based on easily configurable rules like time-on-page and location.
Resolve a high volume of common consumer inquiries, freeing up agents for higher-value tasks.
Offer enhanced experiences with video, images, rich links, and emojis.
Welcome, triage, and automate top volume drivers for self-service with Khoros Bot. Or bring your own bot to orchestrate automation for your business with our open automation APIs.
Increase the number of concurrent conversations agents can handle in real-time or anytime.
Handle chats and messages from channels like WhatsApp and Instagram on a single dashboard
Automatically filter, tag, prioritize, and route to the most appropriate work queue or agent for prompt resolution.
Plan and forecast better with live workforce utilization, improve agent performance and capture customer experience metrics.
Never lose context in a customer messaging interaction, and ensure customers can re-engage whenever—and on whatever device—is most convenient.
Respond with more context by using the most complete customer profile that contains information across channels, your CRM system, tags, and internal notes across departments.cu
Receive email, desktop, and mobile alerts so you can adjust staffing and priorities on the fly.
“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device, they’re using at the time.”
— Web Applications Manager, Midco
Products used: Messaging, Modern Chat, Chatbot, Social Care
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