Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- For digital customer service
  
  Agent efficiency, automation, and operational insights
  
  Messaging | Modern Chat | Chatbot | Social & Reviews
- For community engagement
  
  Self-service support, education, and collaboration
- For digital marketing
  
  Content management, publishing, and governance
  
  Social Marketing | Social Listening | Experiences
- CX Insights
  
  A unified, actionable view for world-class CX
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  Channel & tech integrations to provide seamless CX
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  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
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- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
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  Join us for live webinars and other events, like Khoros Engage
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- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
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- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

Why customers hate your chat ebook resource page image

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We conducted a survey of over 1,000 customers and gathered insights on why live chat doesn't live up to customer expectations. Inside, we explore the top issues customers have with traditional, synchronous online chat solutions and uncover the impact a more modern chat solution may have on consumers’ brand preferences and loyalty. The results of the research indicate that customers today prefer solutions to be able to follow them across multiple platforms — and even devices — without having to restart their conversation. Khoros’ customer care experts highlight statistics that demonstrate the value of modern chat compared to traditional chat solutions — especially in a time of changing consumer expectations and preferences.

The ebook, written for customer care teams and managers who want to streamline and improve customer service with the most modern systems available, also covers how to meet and even exceed lofty customer expectations with simple, easy-to-use solutions that maximize agent efficiency.

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By industry

Platform

By industry

Why your customers hate your chat:

And how to fix it

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