ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More

  • Platform

    Platform

    • Platform

      Digital-first, unified engagement hub

    • Khoros Care

      Digital customer care on every channel

      Messaging | Modern Chat | Chatbot | Social

    • Khoros Communities

      Online brand communities for enterprises

    • Khoros Marketing

      Social media marketing & listening

      Social Marketing | Social Listening | Experiences

    • Topbox

      Enterprise CX analytics from Topbox, recently acquired by Khoros

    • Integrations

      Channel and tech integrations to provide a seamless customer experience

    By solution

    • For digital customer care

      Increase agent efficiency and get contact center insight

    • For community engagement

      Self-service support, education, and collaboration

    • For social media management

      Content management, publishing, and governance

  • Services
    • Strategic Services

      Our in-house experts in social media and community management for Khoros customers

    • Developer Network

      Data integrations for better customer experience

    • Professional Services

      More than onboarding and implementation, this is where our partnership begins

  • Events
    • Upcoming Events

      Join us for live webinars and other events, like Khoros Engage

    • On-Demand

      Watch webinars and events on your own time

  • Resources
    • Resource Center

      Whitepapers, checklists, on-demand webinars, guides, and more

    • Blog

      Insights, tips, news, and more from our team to yours

    • Customer Stories

      Case studies with successful customers to see how they did it

  • Company
    • About Khoros

      15+ years experience, built from Spredfast and Lithium

    • Leadership

      Meet the team that leads the team

    • Newsroom

      Press releases and other announcements

    • Careers

      We’re hiring — come build the future of customer experience

    • Contact Us

      Need anything? We’re here for you

    • Social Responsibility

      Our commitment to do more and do better

  • Community
    • Atlas Community

      Connect with 70K+ customer engagement professionals

    • Support Center

      Find solutions and support for Khoros products here

  • Sign in
  • Get a Demo
  • Sign in
  • Get a Demo
  • Platform

    Platform

    • Platform

      Digital-first, unified engagement hub

    • Khoros Care

      Digital customer care on every channel

      Messaging | Modern Chat | Chatbot | Social

    • Khoros Communities

      Online brand communities for enterprises

    • Khoros Marketing

      Social media marketing & listening

      Social Marketing | Social Listening | Experiences

    • Topbox

      Enterprise CX analytics from Topbox, recently acquired by Khoros

    • Integrations

      Channel and tech integrations to provide a seamless customer experience

    By solution

    • For digital customer care

      Increase agent efficiency and get contact center insight

    • For community engagement

      Self-service support, education, and collaboration

    • For social media management

      Content management, publishing, and governance

    Autumn Launch 2020
    Learn More
  • Services
    • Strategic Services

      Our in-house experts in social media and community management for Khoros customers

    • Developer Network

      Data integrations for better customer experience

    • Professional Services

      More than onboarding and implementation, this is where our partnership begins

    Retail Webinar
    Watch now
  • Events
    • Upcoming Events

      Join us for live webinars and other events, like Khoros Engage

    • On-Demand

      Watch webinars and events on your own time

    DEL2302 Design Nav Promo Image on dotcom Khoros Engage RECAP V1 01
    Read our recap
  • Resources
    • Resource Center

      Whitepapers, checklists, on-demand webinars, guides, and more

    • Blog

      Insights, tips, news, and more from our team to yours

    • Customer Stories

      Case studies with successful customers to see how they did it

    Covid 19 promo
    Learn more
  • Company
    • About Khoros

      15+ years experience, built from Spredfast and Lithium

    • Leadership

      Meet the team that leads the team

    • Newsroom

      Press releases and other announcements

    • Careers

      We’re hiring — come build the future of customer experience

    • Contact Us

      Need anything? We’re here for you

    • Social Responsibility

      Our commitment to do more and do better

  • Community
    • Atlas Community

      Connect with 70K+ customer engagement professionals

    • Support Center

      Find solutions and support for Khoros products here

    Community pros
    Join Atlas

Why your customers hate your chat:

And how to fix it


Why customers hate your chat ebook resource page image

Welcome back!

Not you? Click here

Download the ebook


We conducted a survey of over 1,000 customers in March 2020, and wrote this ebook to share the insights with you. Inside, we explore the top issues customers have with traditional, synchronous online chat solutions and uncover the impact a more modern chat solution may have on consumers’ brand preferences and loyalty. The results of the research indicate that customers today prefer solutions to be able to follow them across multiple platforms — and even devices — without having to restart their conversation. Khoros’ customer care experts highlight statistics that demonstrate the value of modern chat compared to traditional chat solutions — especially in a time of changing consumer expectations and preferences.

The ebook, written for customer care teams and managers who want to streamline and improve customer service with the most modern systems available, also covers how to meet and even exceed lofty customer expectations with simple, easy-to-use solutions that maximize agent efficiency.


Want to learn more about Khoros?

Let's talk

Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities.

Choose a language
  • United States (English)
  • Deutschland (Deutsch)
  • France (Français)
Platform
  • Khoros Platform
  • Care
  • Communities
  • Marketing
  • Topbox
Services
  • Strategic Services
  • Professional Services
  • Partners
Resources
  • Resource Center
  • Blog
  • Customer Stories
Company
  • About Khoros
  • Leadership
  • Newsroom
  • Careers
  • Events
Integrations
  • Integrations
Connect
  • Get a Demo
  • Contact Us
  • Email Us
  • Atlas Community
  • © Khoros, LLC
  • Privacy
  • Security
  • Disclaimer
  • Legal & Compliance
  • Terms of Use