-
Products
Products
-
-
Khoros Communities
Online brand communities for enterprises
-
-
Integrations
All the major social channels work with our software
By solution
-
For digital customer care
Agent care efficiency and contact center insights
-
For community engagement
Self-service support, education, and collaboration
-
For social media management
Content management, publishing, and governance
-
-
Services
-
Strategic Services
Our in-house experts in social media and community management for Khoros customers
-
Developer Network
Data integrations for better customer experience
-
-
Events
-
Upcoming Events
Join us for live webinars and other events, like Khoros Engage
-
On-Demand
Watch webinars and events on your own time
-
-
Resources
-
Resource Center
Whitepapers, checklists, on-demand webinars, guides, and more
-
Blog
Insights, tips, news, and more from our team to yours
-
Customer Stories
Case studies with successful customers to see how they did it
-
- About
-
Community
-
Atlas Community
Connect with 70K+ customer engagement professionals
-
Support Center
Find solutions and support for Khoros products here
-
-
Products
Products
-
-
Khoros Communities
Online brand communities for enterprises
-
-
Integrations
All the major social channels work with our software
By solution
-
For digital customer care
Agent care efficiency and contact center insights
-
For community engagement
Self-service support, education, and collaboration
-
For social media management
Content management, publishing, and governance
-
-
Services
-
Strategic Services
Our in-house experts in social media and community management for Khoros customers
-
Developer Network
Data integrations for better customer experience
-
-
Events
-
Upcoming Events
Join us for live webinars and other events, like Khoros Engage
-
On-Demand
Watch webinars and events on your own time
-
- Resources
- About
- Community
Modern Chat enables:
-
Increased agent efficiency
Equipped with powerful, yet simple, agent-facing tools and asynchronous workflows to maximize productivity.
-
Personalized customer experiences
Customize proactive chat prompts and welcome messages based on easily configurable rules like time-on-page and location.
-
Chatbots and automation
Resolve a high volume of common consumer inquiries, freeing up agents for higher-value tasks.
-
Rich engagements to increase CSAT
Offer enhanced experiences with video, images, rich links and emojis.
Features
-
Asynchronous
Increase the number of concurrent conversations agents can handle in real-time or anytime.
-
Single platform
Handle chats and messages from channels like WhatsApp and Apple Business Chat on a single dashboard.
-
Advanced workflows
Automatically filter, tag, prioritize, and route to the most appropriate work queue or agent for prompt resolution.
-
Operational analytics
Plan and forecast better with live workforce utilization, improve agent performance and capture customer experience metrics.
-
Persistent conversations across devices and time
Never lose context in a customer messaging interaction, and ensure customers can re-engage whenever—and on whatever device—is most convenient.
-
Holistic customer profile
Respond with more context by using the most complete customer profile that contains information across channels, your CRM system, tags, and internal notes across departments.
-
Automation
Welcome, triage, and automate top volume drivers for self-service with Khoros Bot. Or bring your own bot to orchestrate automation for your business with our open automation APIs.
-
Notifications & Alerts
Receive email, desktop, and mobile alerts so you can adjust staffing and priorities on the fly.
