Traditional, session-based chat is expensive for brands and inconvenient for consumers. Khoros Modern Chat gives consumers what they want — answers on their own time and in real-time. Conversations are built around resolutions, not sessions. With Modern Chat, brands can resolve inquiries faster and more accurately to dramatically improve customer satisfaction and decrease operational costs.
Equipped with powerful, yet simple, agent-facing tools and asynchronous workflows to maximize productivity.
Customize proactive chat prompts and welcome messages based on easily configurable rules like time-on-page and location.
Resolve a high volume of common consumer inquiries, freeing up agents for higher-value tasks.
Offer enhanced experiences with video, images, rich links and emojis.
Increase the number of concurrent conversations agents can handle in real-time or anytime.
Handle chats and messages from channels like WhatsApp and Apple Business Chat on a single dashboard.
Automatically filter, tag, prioritize, and route to the most appropriate work queue or agent for prompt resolution.
Plan and forecast better with live workforce utilization, improve agent performance and capture customer experience metrics.
Never lose context in a customer messaging interaction, and ensure customers can re-engage whenever—and on whatever device—is most convenient.
Respond with more context by using the most complete customer profile that contains information across channels, your CRM system, tags, and internal notes across departments.
Welcome, triage, and automate top volume drivers for self-service with Khoros Bot. Or bring your own bot to orchestrate automation for your business with our open automation APIs.
Receive email, desktop, and mobile alerts so you can adjust staffing and priorities on the fly.