Khoros Modern Chat

Products
Products
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening
- Integrations
  
  All the major social channels work with our software
By solution
- For digital customer care
  
  Agent care efficiency and contact center insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
About
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

Products
Products
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening
- Integrations
  
  All the major social channels work with our software
By solution
- For digital customer care
  
  Agent care efficiency and contact center insights
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Learn More
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Register now
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
About
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

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Khoros Glyph Library Mulitcolored Blue To White video

Khoros Digital Connect:
Building next-level customer engagement with messaging and chat

Traditional, session-based chat is expensive for brands and inconvenient for consumers. Khoros Modern Chat gives consumers what they want — answers on their own time and in real-time. Conversations are built around resolutions, not sessions. With Modern Chat, brands can resolve inquiries faster and more accurately to dramatically improve customer satisfaction and decrease operational costs.

Modern Chat enables:

Increased agent efficiency

Equipped with powerful, yet simple, agent-facing tools and asynchronous workflows to maximize productivity.
Personalized customer experiences

Customize proactive chat prompts and welcome messages based on easily configurable rules like time-on-page and location.
Chatbots and automation
Resolve a high volume of common consumer inquiries, freeing up agents for higher-value tasks.
Rich engagements to increase CSAT

Offer enhanced experiences with video, images, rich links and emojis.

Features

Asynchronous

Increase the number of concurrent conversations agents can handle in real-time or anytime.
Single platform

Handle chats and messages from channels like WhatsApp and Apple Business Chat on a single dashboard.
Advanced workflows

Automatically filter, tag, prioritize, and route to the most appropriate work queue or agent for prompt resolution.
Operational analytics

Plan and forecast better with live workforce utilization, improve agent performance and capture customer experience metrics.
Persistent conversations across devices and time

Never lose context in a customer messaging interaction, and ensure customers can re-engage whenever—and on whatever device—is most convenient.
Holistic customer profile

Respond with more context by using the most complete customer profile that contains information across channels, your CRM system, tags, and internal notes across departments.
Automation

Welcome, triage, and automate top volume drivers for self-service with Khoros Bot. Or bring your own bot to orchestrate automation for your business with our open automation APIs.
Notifications & Alerts

Receive email, desktop, and mobile alerts so you can adjust staffing and priorities on the fly.