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Khoros Modern Chat

Chat with customers in real-time or anytime on your website.

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Modern Chat enables:


  • Increased agent efficiency

    Equipped with powerful, yet simple, agent-facing tools and asynchronous workflows to maximize productivity.

  • Personalized customer experiences

    Customize proactive chat prompts and welcome messages based on easily configurable rules like time-on-page and location.

  • Chatbots and automation

    Resolve a high volume of common consumer inquiries, freeing up agents for higher-value tasks.

  • Rich engagements to increase CSAT

    Offer enhanced experiences with video, images, rich links and emojis.



Features


  • DEL964 Design Modern Chat Product Page images Asynchronous

    Asynchronous

    Increase the number of concurrent conversations agents can handle in real-time or anytime.

  • DEL964 Design Modern Chat Product Page images Single Platform

    Single platform

    Handle chats and messages from channels like WhatsApp and Apple Business Chat on a single dashboard.

  • DEL964 Design Modern Chat Product Page images Advanced workflows

    Advanced workflows

    Automatically filter, tag, prioritize, and route to the most appropriate work queue or agent for prompt resolution.

  • DEL964 Design Modern Chat Product Page images Operational Analytics

    Operational analytics

    Plan and forecast better with live workforce utilization, improve agent performance and capture customer experience metrics.

  • DEL964 Design Modern Chat Product Page images Persistent Conversations

    Persistent conversations across devices and time

    Never lose context in a customer messaging interaction, and ensure customers can re-engage whenever—and on whatever device—is most convenient.

  • DEL964 Design Modern Chat Product Page images Holistic customer profile

    Holistic customer profile

    Respond with more context by using the most complete customer profile that contains information across channels, your CRM system, tags, and internal notes across departments.

  • DEL964 Design Modern Chat Product Page images Automation

    Automation

    Welcome, triage, and automate top volume drivers for self-service with Khoros Bot. Or bring your own bot to orchestrate automation for your business with our open automation APIs.

  • DEL964 Design Modern Chat Product Page images Notifications and Alerts

    Notifications & Alerts

    Receive email, desktop, and mobile alerts so you can adjust staffing and priorities on the fly.


Bot balancing ebook

The Bot Balancing Act: Business Automation Strategies

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