AI & Automation
AI for every conversation, campaign, and customer
“We looked at a number of other social platforms while we evaluated Khoros, and we felt the service levels, user experience, platform stability, and cost were the best balance for our organization.”
— Head of Marketing Technology, Springer Nature
There’ll always be feature differences between two products, but the biggest difference between Khoros and Salesforce comes down to our DNA. Salesforce was built to facilitate customer transactions, and Khoros was built to help brands create meaningful relationships with their customers.
Customers who switched to Khoros for digital care, social media marketing, or online communities gain best-in-class digital engagement solutions, while keeping interactions in sync with Salesforce CRM. That’s because our two industry-leading solutions easily integrate to give your customers the best experience possible and to empower your teams with the most customer insight possible.
Whether you’re looking for a digital customer service, social media management, or online community solution, there are overarching reasons brands choose Khoros
“Customer support is where Khoros most shines. Q&A sessions, coaching sessions, ticket support, etc. are all fantastic.”
— Digital Marketing (Social), Automobile Club of Southern California
“The Khoros platform does things right and enables companies to provide a quality experience that follows industry best practices. With customization, the platform can be tweaked to support just about anything you might need which makes this a good starter platform as well as something that you can develop on for the long-term.”
“We wanted a Community platform with consistent enterprise-level abilities as well as a history that showcased staying power and could support a long-term partnership. That’s why we chose Khoros."
“For the past decade, TELUS’s top priority has been putting customers first. With Khoros, we can meet our goals every day.”
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