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Why choose Khoros vs. Salesforce?
“We looked at a number of other social platforms while we evaluated Khoros, and we felt the service levels, user experience, platform stability, and cost were the best balance for our organization.”
— Head of Marketing Technology, Springer Nature
When it comes to Salesforce alternatives,
Khoros is the clear winner
What’s the difference between Khoros and Salesforce?
There’ll always be feature differences between two products, but the biggest difference between Khoros and Salesforce comes down to our DNA. Salesforce was built to facilitate customer transactions, and Khoros was built to help brands create meaningful relationships with their customers.
While Salesforce is the undisputed leader when it comes to CRM, digital customer engagement is all that we do — which is why we’re the best at it.
Customers who switched to Khoros for digital care, social media marketing, or online communities gain best-in-class digital engagement solutions, while keeping interactions in sync with Salesforce CRM. That’s because our two industry-leading solutions easily integrate to give your customers the best experience possible and to empower your teams with the most customer insight possible.
Hear stories about brands who switched to Khoros
Top reasons brands choose Khoros over Salesforce
Whether you’re looking for a digital customer service, social media management, or online community solution, there are overarching reasons brands choose Khoros
#1 Because they gain a strategic partner, not just a technology vendor
- Our customers have on-demand access to expertise and support via the Khoros Strategic Services team, and we uniquely offer one-to-one product coaching complimentary for every customer to ensure your teams work as efficiently and effectively as possible.
- Khoros customer success managers are incentivized on your satisfaction instead of how much you spend, so you have a partner focused on getting you the most from your investment no matter what you invest.
- That’s why Khoros was the only vendor to score a 5 out of 5 for both services and support in the 2019 Forrester Wave: Social Suites, and why we ranked #1 out of 14 vendors for, “puts their clients’ interest first instead of their own” in the 2020 SoftwareReviews CX Index.
“Customer support is where Khoros most shines. Q&A sessions, coaching sessions, ticket support, etc. are all fantastic.”
— Digital Marketing (Social), Automobile Club of Southern California
#2 Because they need a solution they can grow with, not just the basics
- With other solutions, brands may often find they need to migrate when they outgrow the workflows, configurability, or scalability. Unlike other solutions, the Khoros platform is purpose-built to scale with you as your business grows and evolves.
- Designed to handle large volumes of data and complex workflows, the platform is highly configurable to meet your needs. On top of this, we work with some of the world’s largest global brands and have dedicated support and services teams with the expertise needed to help solve your challenges in an ever-changing digital environment.
“The Khoros platform does things right and enables companies to provide a quality experience that follows industry best practices. With customization, the platform can be tweaked to support just about anything you might need which makes this a good starter platform as well as something that you can develop on for the long-term.”
Khoros is the solution most preferred by customers
“We wanted a Community platform with consistent enterprise-level abilities as well as a history that showcased staying power and could support a long-term partnership. That’s why we chose Khoros."
“For the past decade, TELUS’s top priority has been putting customers first. With Khoros, we can meet our goals every day.”