Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
We’re excited and honored to announce that we’ve been selected as a 2020 Tech Cares Award winner by TrustRadius!
The Tech Cares Award is for companies that have helped others — brands, people, and communities — during the COVID-19 pandemic. According to TrustRadius, to win the Tech Cares Award in 2020, a company must have “acted selflessly and in support of their customers through the pandemic. This frequently included offering new capabilities or expertise at steep discounts, or even for free, during the pandemic.”
We are, of course, thrilled that our customers and partners think so highly of us. Here are a few of our highlights from 2020.
One of the most difficult aspects of 2020 for enterprise companies was figuring out ways to support customers through the COVID-19 pandemic. As lockdowns progressed and brick-and-mortar locations closed their doors, customer support volumes increased dramatically, especially in particular industries — travel, healthcare, and more. Brands often struggled to keep up, but Khoros customers often fared better than most.
Khoros focuses not just on creating leading technological solutions, but on helping brands build strong digital relationships. As brands looked to accelerate their digital transformation plans and re-strategize how to connect with their customers online, Khoros stepped up to help them continue their business through the pandemic.
Each of our three solutions played an important role for brands during the pandemic. Let’s take a brief look at each one.
For brands, listening to customers and broader social conversations about markets, cultural topics and worldly news was — and remains — essential. Khoros offered brands free access to its social listening platform, Intelligence. This helped them support social marketing, care, and online community teams with historical and live data to communicate and share content that resonates with their most important followers — their customers.
AAA, for example, used Khoros Marketing to pivot their social media strategy when COVID-19 hit. They used the Khoros Marketing Content Center as a hub for sharing relevant, helpful content — not just sales pitches. By focusing on content to inspire members when travel is once again possible, they managed to increase reach by 113%, impressions by 140%, and engagement by 164%. This success earned them a nomination in our Best in Class: Marketing award category.
During the pandemic, Khoros Care helped customer service teams at dozens of brands handle over 2.5 million daily customer service messages. And by combining easy-to-train and easy-to-use UI with our product coaching and strategic services, we helped brands increase customer service team efficiency by over 30% and improve agent retention by 50%.
Some of the most heavily impacted industries (retail, airlines, high tech, banking, and telecom) relied on Khoros Care’s advanced features — including automation capabilities with intelligent routing, rules, and prioritization — to manage the increases in customer inquiries and staffing and labor shortages. USPS’ goals are brand protection, crisis mitigation, and enhanced customer experience.
Telus, a world-leading communications and information technology company, is an excellent case study for how Khoros Care can help a brand manage a customer service crisis. When COVID-19 forced them to shut down their main contact center, they used Khoros Care to manage an enormous spike in inquiries on social media. Their performance nabbed them a nomination in our Best in Class: Care category.
Khoros Communities have been just as valuable for brands during COVID-19. An online community is one of the most effective ways for brands to divert customer inquiries away from contact centers and scale in a way that traditional customer care systems cannot. During the pandemic, the Khoros Communities’ solution experienced a 47% increase in overall online community visits and a 31% increase in new registrations, indicating a clear demand for connection between customers.
Khoros Communities helped so many brands during COVID-19 that it’s hard to pick just one example, but one of the most impressive is Intuit, the maker of TurboTax. In what was, to say the least, a frustrating tax season, the Intuit online community connected members with invaluable information and resources, all while helping to handle a significant increase in customer support inquiries. This performance was enough to secure Intuit a nomination in our Keep Calm & Carry On category.
We’re proud to win this award, but we’re even more proud to serve our incredible customers as they support theirs during this — okay, we’ll say it just this once — unprecedented time. We highlighted just three examples here, but dozens of our customers have used Khoros solutions to weather blow after blow in 2019, and we couldn’t be happier to stand with them.
So, we want to extend a huge thank you to all our customers. We continue to be impressed and amazed by how much you have cared during 2020, so this award is for you too!
You can read more about how our clients have used Khoros during the pandemic in the full list of Khoros Kudos submissions here.
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