Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
We’re excited to announce significant new enhancements to our industry-leading digital customer support solution Khoros Care. As of July 11, 2019, all Khoros Care customers will have access to branded in-app messaging, automation framework, and agent activity metrics — all included with your current Care subscription. In addition, Khoros Care now supports Apple Messages for Business and WhatsApp for businesses interested in leveraging these channels in their customer care workflow.
Read on for a detailed look at how each of these innovations help your brand to deliver better, more efficient customer care than ever before — and reap the savings and customer satisfaction that come with it.
Khoros Brand Messenger provides the tools you need to build contemporary messaging into your branded mobile app. Khoros provides a software development kit (SDK) for both IOS and Android so that you can quickly build mobile messaging into app messaging that flows through Khoros Care’s unified workflow console just like any other messaging.
Branded in-app messaging means your business can participate directly in messaging, the most exciting new development in customer care. And, you can do it in a channel that you own and control: your own branded messenger, built right into your mobile app. With help from our technical and professional services teams, you’ll be up and running quickly.
The Khoros Automation Framework is an agnostic service that supports integration of any bot or AI-assisted robotic process into the Khoros Care workflow. This framework offers you a no-compromises path to automation: It’s an incredibly feature-rich application programming interface (API) integration that extends well beyond simple chatbots, allowing you to connect any automation into the Khoros Care Platform. Get ready for summer: Bring your own bot.
The Khoros Summer Innovation Release also includes our patent-pending Agent Activity Metrics, a fully redesigned and industry-leading set of metrics illuminating social media/digital agent utilization and efficiency by providing the data you need to drive your workforce management and staff-planning tools.
Khoros Agent Activity Metrics was developed with direct input from many of our largest customers — customers who needed real-time, granular data to drive dynamic staff-planning models — to provide insights into agent efficiency and utilization and to help prepare and scale up as digital engagement teams grow from 10 to 50 to 500 to more than 1,000 agents. Agent Activity Metrics provides the insights you need to grow and deliver on your cost and satisfaction-centric business objectives.
Last but not least, the Khoros Summer Innovation Release also includes support for Apple Messages for Business along with the world’s leading messaging service — WhatsApp. Both flow through the Khoros Care unified social media and messaging platform, so setup and use by agents are straightforward. “What about re-training?” you may be asking. Because both of these follow the workflow you’ve already established, there is no re-training. How’s that for easy implementation and cost-control?
To get going with these new enhancements, simply connect with your account executive. They’ll be happy to discuss what Apple Messages for Business, WhatsApp, Agent Activity Metrics, Automation Framework, and our In-app messaging SDK can do for your brand. And if you’re not currently a Khoros Care customer, request a demo here.
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