EXPERT INSIGHTS

Aug-30-2023

7 steps to successful implementation of AI and automation

Khoros Staff

Infographic

Embrace AI and automation to transform your contact center operations, elevate customer experiences, and fuel business growth. A strategic roadmap ensures successful implementation, enhancing operational efficiency and increased profitability.

Let's dive into the seven steps that will pave the way for your organization's successful adoption of AI and automation.

Implement AI and automation for your business with Khoros

In today's dynamic business landscape, embracing AI and automation is crucial for forward-thinking organizations. With our seven steps to successful implementation of AI and automation,’' you'll harness the full power of these tools.

Begin by setting clear goals, choosing a trusted technology ally like Khoros, assembling a diverse team, investing in skills development, and consistently refining your approach. Celebrate and share the milestones and advantages of your AI initiatives with internal teams and customers to highlight its significance.

Considering an overhaul of your contact center or digital engagement approach with AI and automation? Khoros stands ready. Our depth of knowledge in AI, paired with our robust toolkit and partnerships, positions brands for transformative growth.

Download your AI and automation implementation guide below. We explore the benefits of using AI and automation in your industry. We’ll also provide use cases to see how to apply it in a real-world setting, and share best practices for implementing within your organization.

RELATED RESOURCES

CUSTOMER SERVICE

Social media chatbots: Your top FAQs answered

Are you interested in deploying a customer service chatbot on social media, but don’t know where to start? Learn helpful tips and best practices as we answer the top social media chatbot FAQs.

Oct-03-2024

Read more

CUSTOMER SERVICE

Building powerful contact center change from the front lines to the C-suite

Discover how to build a powerful contact center change management team. Learn how to engage everyone from front-line agents to the C-suite, address common concerns, and successfully navigate change.

Oct-01-2024

Read more

CUSTOMER SERVICE

7 change management strategies for your contact center

Our change management strategies can help your contact center operate modernly, efficiently, and effectively.

Sep-30-2024

Read more

ON-DEMAND WEBINAR

Community Learning Labs #2: Setting the vision and strategy for your community

In the second session of the Community Learning Labs series, Brian Oblinger helps you turn your community vision into a strategy you can implement and into KPIs you can track and report on.

Sep-26-2024

Read more

SOCIAL MEDIA

Do you have a Moderation Crisis Strategy?

Learn how to safeguard your brand's reputation with Khoros’ expert crisis moderation strategies. Prepare for viral moments and prevent them from escalating into crises.

Sep-25-2024

Read more

CUSTOMER ENGAGEMENT

RCS power play: Innovative use cases across industries

Discover how RCS messaging transforms business communication across industries with richer, more interactive experiences.

Sep-25-2024

Read more

ON-DEMAND WEBINAR

Community works: How PTC creates customized experiences to build connections

Watch the on-demand webinar to learn how PTC provides specialized community support for nearly 800,000 engineers and developers across many complex products and time zones.

Sep-24-2024

Read more

CUSTOMER ENGAGEMENT

From data to insight: Building a 360-degree customer view

Discover how the 360-degree customer view integrates data from multiple touchpoints into a comprehensive profile. Learn why this holistic approach enhances customer experiences and boosts your business.

Sep-19-2024

Read more

CUSTOMER ENGAGEMENT

Building bridges: 6 steps to break down silos and improve CX

Learn practical strategies to enhance collaboration, break down organizational barriers, and deliver exceptional customer service.

Sep-19-2024

Read more

CUSTOMER ENGAGEMENT

5 warning signs your brand works in silos (and how to fix it)

Struggling with silos in your organization? Discover how to identify and overcome the challenges of working in silos to enhance collaboration and efficiency.

Sep-19-2024

Read more

SOCIAL MEDIA

A month in review: August social media trends and updates

Read all about the latest trends and industry updates in social media, curated by our Strategic Services team.

Sep-18-2024

Read more

CUSTOMER SERVICE

Introducing LinkedIn Page Messaging in Khoros Service

LinkedIn Page Messaging, now available in Khoros Service, enables direct messages from a user to a brand to be managed within the Khoros platform. Read this blog to see how brands can utilize this helpful feature.

Sep-16-2024

Read more

    Would you like to learn more about Khoros?

    Let's talk