Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
This September, you’ll hear from leading global brands about creating winning digital-first strategies to deliver amazing customer experiences. Khoros Engage has it all — dynamic general sessions, thought-provoking breakout discussions, practical tips, and virtual networking.
We’re proud to bring a worldwide audience together to learn from top brands that represent a variety of industries who serve businesses and consumers. Learn from the best in the business from the comfort of your home.
Our speakers and panelists are experts in the benefits of making a digital transformation a reality, and they can show you how to do it too. These industry veterans are leaders in messaging, community engagement, chatbots, artificial intelligence, social marketing, and much more.
Understand macro trends with our general session speakers, and get detailed learnings from our breakout sessions, product demos, and live Q&A. Enjoy a combination of on-demand content to watch when convenient and live sessions to join in with peers.
Khoros Engage was like no other digital event I've seen. It felt warm, genuine, and trustworthy. An amazing feat during these times, and a testament to how Khoros stands out in gathering communities of people through digital. Your vision unites!
— Digital Leader, Teleperformance
Here’s what to expect
Register for our online, 1-day event to see future of digital customer engagement. Get a peek of what’s in store for Khoros Engage 2021 by checking out our recap from the last two years.
Who can attend Khoros Engage?
We designed this virtual event for those passionate about starting their digital-first customer experience and for those well on their way. Registration is free and open to anyone wanting to take their CX to the next level.
We designed our Breakout Sessions for everyone on their way to digital transformation. Whether you’re a Rookie and just starting your journey to digital-first CX, or a Pro who has been doing it for years, we have just the session for you to advance your brand’s CX goals.
ROOKIE
For those new to digital-first customer experience (CX) and beginning their digital transformation.
PRO
For experts who know what being digital-first means, and want to evolve their brand’s customer experience.
ALL
Anyone can join these sessions and learn something about maturing their CX approach on digital.
LEVEL: ROOKIE
First there was text, then images, then video — now audio is stealing the show on social. The rise of Clubhouse, audio advertising, and a surge in podcast popularity hit marketing departments in a wave this year. Take a deep dive into the challenges and opportunities that audio marketing offers.
LEVEL: ALL
Chat is good for more than just customer service — and there are more channels than just chat that customers want to engage you on. Every step of the customer journey can be enhanced with a quick, convenient, rich conversation. That’s Conversational Commerce.
LEVEL: ALL
How do you embrace change and transform your business? Learn from enterprise brands on how leaders drive change internally to not only meet the urgent needs of their customers, but also elevate their company’s success in the process.
LEVEL: ALL
People want to be a part of a movement and create change — give them something to believe in by building deeper connections with more people and elevating the conversation. Learn the secret to successful online communities and tips and tricks to evolving your owned community.
LEVEL: ALL
The world has more options than ever when it comes to building community with your customers. Connect all of your passionate people and be more efficient and focused by aggregating communities. We’ll show you how to evolve from a social network community to a branded CX space.
LEVEL: PRO
A proliferation of siloed, survey-based, VoC efforts results in a myopic approach to acquiring and acting on CX insights. Learn about data silos, survey fatigue, and how to create a unified view of your customers to drive better collaboration internally and deliver on the promise of customer data.
LEVEL: ALL
Your agents need smart chatbots just as much as your customers do. And they both need AI that works quietly in the background to help traffic requests and resolve inquiries faster. Learn where to combine chatbot speed and human understanding to make life easier for customers and agents.
LEVEL: ALL
As the frontline in digital domains, where some exhibit their worst behaviors, moderators need resources and safeguards to maintain their own mental health and the health of their communities. In this session, some of the world’s best online brand communities will share how they do this.
LEVEL: PRO
Deflect customer inquiries to self-service portals, chat, and messaging. Contain the easy inquiries with bots. Serve the remaining inquiries with unmatched efficiency. Optimize every brand-owned property, entry point, and interaction to reduce volume and costs while increasing satisfaction.
LEVEL: ROOKIE
How do brands keep a human touch while serving customers at scale? They do it with a thoughtful approach to conversational design for bots. We’ll also discuss consolidating platforms, improving workflows, and applying effective bots in your CX to personalize at scale.
LEVEL: PRO
Communities provide great value when they focus on a specific aspect of the customer relationship — customer support being the most common. Expanding the focus to multiple aspects though is how brands “level up” their community. Leveling up isn’t easy, but we’ll show you how in this session
LEVEL: ALL
What’s the future of digital customer engagement and service? In this session, we explore trends that will shape CX over the coming decade. From Artificial Intelligence to changes in retail, and much more — get a preview of what’s to come.
Below is a list of frequently asked questions, best practices, and resources to help guide you through Khoros Engage.
Send an email to events@khoros.com and we’ll be happy to help!
Knowing we are stronger when we’re diverse, equal, and transparent, Khoros Engage will be making efforts to maintain all participants feel welcomed to join us at this event.
Preferred pronoun identification is available when building your digital profile in the Engage event platform.
During Live Keynotes + Emcee transitions, closed captioning will be available.
Khoros Engage is an online conference. After completing the online registration process, you will receive a confirmation email containing the login link that you will need in order to access the platform.
Whether you’re new to the digital customer engagement or an experienced leader, you can learn something new at Khoros Engage. Khoros Engage is designed to help you develop the right skills to design, deploy, and continue your CX digital transformation.
Khoros Engage is a free online conference.
After completing the online registration process, you will receive a confirmation email.
We currently only have sessions in English.
Send an email to us at events@khoros.com and we’ll be happy to help!
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