ON-DEMAND WEBINAR

GenAI in Action #3:

How a strong knowledge base fuels GenAI

Discover how to get started with your existing knowledge, what risks to consider, and why knowledge management is the future of AI.

Genai in action redefining customer service ep 3 listing

Featured speakers

Guest - Hayley Sutherland

Research Manager, Conversational AI & Intelligent Knowledge Discovery — IDC

Host - Josh Snider

Director, Product Marketing, Khoros
Key takeaways:
AI chatbots used to be built manually — now GenAI builds bots instantly using brand “knowledge.” Join us to learn how to get started with your existing knowledge, what risks to consider, and why knowledge management is the future of AI.

Watch to learn:
- how brand knowledge (FAQs, docs, forums, etc) powers chatbots
- the biggest knowledge opportunities and challenges
- new workflows for knowledge management

Watch now

Download the third episode of our new series to explore how you should leverage existing knowledge for AI development. Guest speaker Hayley Sutherland, from IDC, discusses the risks and pitfalls and why knowledge is critical to powering the future of machine learning and AI. Learn how GenAI is transforming customer service in this expert exposé!

GenAI in Action #3:

How a strong knowledge base fuels GenAI

Featured speakers

Key takeaways:

Watch now