The future of AI-powered customer care is here

Khoros is combining generative AI with a treasure trove of data, world-class automation, and digital engagement tools to create the perfect support experience. An experience that can be built instantly, learning constantly, and helping perpetually.

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Meet the platform

The best experience for customers and teams, all in one place

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The only platform that covers it all

  • The digital-first demand funnel
  • The digital-first service funnel

  • Discovery

    discovery

    Use every digital channel to promote your brand to a wide audience.

    Discovery

  • Consideration

    consideration

    Offer customers the best products and services for their specific needs.

    Consideration

  • Conversion

    conversion

    Help customers make easy, informed, and secure purchases.

    Convertions

  • Loyalty and Expansion

    loyalty and expansion

    Generate brand love and retention with the best customer experience in the business.

    Loyalty and Expansion

  • Deflect

    discovery

    Optimize efficiency by routing inquiries to self-service communities.

    Deflect

  • Contain

    consideration

    Contain inquiries with AI-powered chatbots and powerful prioritization.

    Contain

  • Serve

    conversion

    Create better customer experiences with AI-enhanced human agents.

    Serve

  • Optimise

    loyalty and expansion

    Improve your service funnel continually based on your customers' specific needs.

    Optimise
Close

Discovery

Use every digital channel to promote your brand to a wide audience.

Up next

Consideration
Close

Consideration

Offer customers the best products and services for their specific needs.

Up next

Conversion
Close

Conversion

Help customers make easy, informed, and secure purchases.

Up next

Loyalty and Expansion
Close

Loyalty and Expansion

Generate brand love and retention with the best customer experience in the business.

Close

Deflect

Optimize efficiency by routing inquiries to self-service communities.

Up next

Contain
Close

Contain

Contain inquiries with AI-powered chatbots and powerful prioritization.

Up next

Serve
Close

Serve

Create better customer experiences with AI-enhanced human agents.

Up next

Optimise
Close

Optimise

Improve your service funnel continually based on your customers' specific needs.

With the Khoros platform, you get a unified hub for all your digital customer engagement.

Win, serve, and grow 

To win today, brands have to go beyond transactions and build a relationship where the customer feels known and connected. With Khoros, that’s easy.

You can connect with your customers and prospects — wherever, whenever, and however they want — and capture those conversations for insights your whole business can use.

Being digital-first means you can efficiently serve customers at key moments of truth, improving customer satisfaction, and dramatically reducing support costs.

Ultimately, you’ll engage your customers with your brand and with each other, creating communities that drive loyalty, increase spend, and amplify your brand.

The Khoros platform. Connected digital customer engagement that creates customers for life.

The first. The best. The only.

It’s not magic. We just put the world’s leading engagement, automation, and insights software together in the same platform. We’re not sure why nobody tried that before…

  • Customers use almost every channel to communicate with brands: social media, phone, SMS, email, and so many more. We cover them all in one place so you don’t have to worry about missing a thing.

  • Tedious tasks, customers repeating themselves, inefficient workflows, and manual data analysis slow agents down. Our AI has advanced routing, classification, alerts, chatbots, and insights to speed them back up.

  • You can’t improve if you don’t know where to start. We track data across every interaction and every channel to give you the full picture of your CX — the great, the good, and the needs-improvement.

Here’s what makes the Khoros platform different

 

A digital-first customer engagement platform for transformative CX 

Khoros lets you connect with your customers from the moment you make your first offer to the moment of sale, and beyond. Connect with your customers in their channel of choice, whether that’s messaging, chat, social media, email, SMS, on external communities or your own branded communities - we are there to keep you all-ways connected.

Software and services built for enterprise scale 

We’ve built an AI-powered digital engagement platform you can trust — under your biggest success or worst crisis. With Khoros, you get enterprise workflows that can handle deployment complexity, high volume usage, brand protection and security needs of the world’s leading brands, all backed by an award-winning services team accountable to your success.

The team you want to work with 

We are more than a tech vendor. Khoros’ award-winning services, coaching and depth of industry expertise make us the right partner for your long-term success. One of our three core values is “We listen, learn and lead to help our customers succeed,” and baked in there is expertise, humility, and the drive to win together — that’s how we create customers for life.

Different

Enough talk

Yes, we’re the best — but don’t take our word for it. Let’s look at the numbers

  • 8.6M Community page views

  • increased first-time resolution by 9%

  • 217% increase in registrations

  • increased first-time resolution by 9%

  • 68% increase in agent efficiency

  • 14% increase in approved solutions!

  • 14% increase in approved solutions!

Convinced yet? Get a demo
Demo 1

Ready to see for yourself?

Let us show you what Khoros can do.

The value of strong
digital relationships

 

 

Grow revenue 

  • Sales lift from improved reach/engagement
  • Sales lift from improved CX
  • Revenue per customer and retention from improved CX

Reduce costs 

  • Service cost reduction from self-service & automation
  • Improvement in care team efficiency and capacity
  • Improvement in marketing team efficiency

Protect your brand 

  • Detect and mitigate crises
  • Improve audit compliance
  • Avoid fines due to regulatory non-compliance
Demo 2

Khoros builds strong digital relationships.

So you can create customers for life. 

Things

Things to think about 

From transactions to relationships

To win, brands have to go beyond transactions and build a relationship where the customer feels known and connected, whether that connection is built on an experience, a shared identity or purpose, or a sense of belonging to a community.

From “digital-also” to “digital-first”

For digital transformation initiatives, the luxury of time is gone. Digital engagement is no longer an option — it’s the only way to survive.

Complexity

Building strong digital relationships is really difficult — it requires a unified platform that’s robust enough to handle enterprise needs, but flexible enough to withstand change. And it requires expertise to equip your teams and integrate into your business.

Related resources to learn more

Khoros platform one-pager

 

IDC Market Note Report on Khoros Engage 2019

 

Technical definitions applicable to our Master Services Agreement