Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Khoros Engage London: the event for digital leaders. 9th June 2022.
Register here.
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
A unified, actionable view for world-class CX
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Optimize customer experiences by really listening across all your channels
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Data integrations for better customer experience
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Bring all your customer interactions together with a CX platform that uses Natural Language Processing to uncover what your customers are already telling you across every channel and differentiate your brand through exceptional customer experiences.
Managing CX means identifying and quantifying friction points in the customer journey, determining the root causes of those friction points, and resolving the problems at their origins. That’s a tall order.
Those friction points can occur anywhere in the customer lifecycle —marketing, purchase process, shipping & logistics, product or service issues, returns & exchanges, billing, online user experience, and more.
“Before partnering with Khoros, we listened to calls randomly and used spreadsheets to track issues and opportunities. Now the team uses Khoros to uncover important root cause insights in a fraction of the time.”
— Lisa Lavin, Director of Customer Experience, Orvis
Let us show you what Khoros can do.
Just stop by your contact center to listen to a few calls or read a few chats and emails. If you do, you’ll immediately know how each customer feels about your company, your products and your support functions.
More importantly you’ll know the specific product for which the customer is contacting you, the exact problem, how the problem occurred, the requested resolution, the actual resolution, and more.
“The greatest challenge that Khoros solves is being able to listen to our customers across channels and all in one place. So all our teams have access to the same insights — this saves us time and gives us a better view of customer needs.”
— Anastasia Zdoroviak, Customer Experience Strategy, DoorDash
Phone calls and, increasingly, chat represent the bulk of customer interactions for most companies, but businesses now provide at least 3-4 different options to their customers for communication, with some offering as many as 10. That’s a lot of complexity to manage, but the data from each of those channels has a specific value for a company.
“Implementation and configuration was fast and easy. I’m a big fan of Khoros CX Insights.”
— Lisa Lavin, Director of Customer Experience, Orvis
Once friction points are identified, you can proactively work to ease them at the source, thereby reducing contact volume.
Customer experience (CX) data can help brands understand and optimize their customer journey. Learn how to gather, analyze, report, and use this data.
Starting, revamping, or fine-tuning your customer journey? This is the guide for you. Khoros’s service experts cover what you need to know to maximize both quality and efficiency.
Online review management is vital for any customer-facing business. In this blog, guest author Rexly Peñaflorida II covers tips and best practices for your brand.
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