Resources (50 resources found)
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Customer Story
Fortinet creates a centralized and reusable knowledge center to boost self-service success rate.
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Analyst Report
State of Community Management Report 2024
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Ebook
Switching online community platforms: A step-by-step migration guide
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Product Research
TrustRadius Report: Khoros vs Higher Logic
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Product Research
TrustRadius Report: Khoros vs Gainsight
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Tipsheet
GenAI in Action: Expert tips for enhancing customer service, knowledge management, and governance
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Toolkit
Launching and growing a community content package
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Guide
Guide to staffing an online community team
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Guide
Community investment considerations
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Customer Story
Orange Belgium's community grows through vital role in customer support
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Customer Story
Medion AG expands customer self-service and supports post sales
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Customer Story
GoTo's community powers customer support, success, and education
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Customer Story
Alteryx community becomes key value add for customers
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Customer Story
Bell Canada's community helps promote mental health initiatives
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Customer Story
Macmillan Learning offers professional development as a service via community
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Customer Story
Palo Alto Networks enhances customer empowerment through community
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Customer Story
Canon USA empowers super users to influence impactful business outcomes
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Customer Story
ScienceLogic's community promotes collaboration, engagement, and feedback
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Customer Story
SMARTY empowers customers to self-serve through community
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Customer Story
Sisense leveraged community to improve retention and growth
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Customer Story
Dynatrace increases customer satisfaction and promotes self-service
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Customer Story
Visa realizes customer self-service community
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Customer Story
Schneider Electric transforms community into hub for software documentation
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Customer Story
PowerSchool provides unified support experience through community
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Customer Story
SAS Institute leverages community data to shape strategic decisions
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Customer Story
HubSpot utilizes community to provide human touch at scale
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Customer Story
Atlassian adopts community programs to support GTM strategies
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Customer Story
Zoom takes a customer-first approach with their community
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Customer Story
Bunnings shifts negative perception of DIY through knowledge sharing
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Customer Story
Fortinet creates a centralized and reusable knowledge center to boost self-service success rate.
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Customer Story
Instacart upgrades community to support faster innovation
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Customer Story
Qlik transforms community focus to engagement and customer feedback
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On-demand Webinar
Community Learning Labs #8: Long-term management and best practices
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Whitepaper
The hi-tech executive’s business case for a brand-owned community
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On-demand Webinar
Community Learning Labs #7: Creating and building upon user momentum
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Checklist
Step-by-step checklist for launching a community
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Toolkit
Evaluating community vendors content package
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On-demand Webinar
Community Learning Labs #6: Launching your community
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On-demand Webinar
GenAI in Action #3: How a strong knowledge base fuels GenAI
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Celebrating Innovation in Online Communities and Customer Engagement
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Toolkit
Starting a community program content package
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On-demand Webinar
Community works: How Cisco reimagined its product-focused community for customer success
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On-demand Webinar
Community Learning Labs #5: Launching your community - part 1
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On-demand Webinar
GenAI in Action #2: Maintaining knowledge to ensure GenAI governance, control, and safety
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On-demand Webinar
Community Learning Labs #4: Evaluating and selecting the right software vendor
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Video
Strategic governance and moderation in online communities
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On-demand Webinar
GenAI in Action: Redefining Customer Service Series
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On-demand Webinar
GenAI in Action #1: Best practices for GenAI in customer service
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Template
Online Community Business Case Template
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On-demand Webinar
Community Learning Labs #3: Building a business case and getting internal alignment