The honor includes recognition as a Gold Medalist for being one of the top social media management solutions and for high rankings across 17 vendor capabilities and product features

AUSTIN, Texas (August 18, 2022) — Khoros, a global leader in digital-first customer engagement software, has been named a Leader and Gold Medalist in SoftwareReviews’ 2022 Data Quadrant Awards for Social Media Management - Enterprise. The award recognizes outstanding software providers in the technology marketplace based on user reviews. Providers are ranked by a Composite Score (CS), which averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend.

Khoros’s social media management solution ranked as the top provider with an 8.8 CS, which included a +96 Net Emotional Footprint score and 84% Likeliness to Recommend. The platform’s high evaluation also included top ratings for the following Vendor Capabilities and Product Features:

Top Rated Vendor Capabilities:

• Breadth of Features

• Business Value Created

• Ease of Customization

• Ease of Data Integration

• Ease of IT Administration

• Product Strategy and Rate of Improvement

• Quality of Features

• Usability and Intuitiveness

• Vendor Support

Top Rated Product Features:

• Campaign Execution

• Dashboards and Visualization

• Sentiment Analysis

• Social Media Channel Integration Outbound

• Social Moderation and Workflow Management

• Social Post Archival

• Social Response Management

• Trend Analysis

“It’s an honor to be recognized by SoftwareReviews—and by extension, our customers—for a second time this year. As new digital channels continue to emerge, we’re proud to provide marketers and social media managers with an industry-leading platform that enables them to work across channels seamlessly to foster thoughtful interactions and exceptional customer experiences,” said Chris Tranquill, CEO at Khoros.

To learn more about Khoros’s digital-first customer engagement platform and services, including its award-winning social media management solution, visit khoros.com.

About Khoros

Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.

Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.

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Media Contact

Mandy Mayekawa

pr@khoros.com