The company ranked as the top vendor for high-level user sentiment for its social media management solution
AUSTIN, Texas (July 11, 2022) — Khoros, an award-winning leader in digital-first customer engagement software and services, has been named a Champion in SoftwareReviews’ Emotional Footprint Award for Social Media Management - Enterprise. The data-based award uses authentic user reviews, most notably the evaluation and ranking of products based on emotional response ratings from IT and business professionals, to determine the top providers.
The Emotional Footprint Awards capture 26 dimensions of the vendor-client relationship to evaluate product effectiveness, capabilities, product features, and overall client satisfaction to help companies make an educated and well-informed decision on the best platform for their unique needs. SoftwareReviews tracks user responses across five different categories including purchasing, service experience, product impact, vendor strategy, and conflict resolution for a holistic and unbiased evaluation.
Khoros’s award-winning platform for social media management earned top ratings, scoring a Net Emotional Footprint of +96 with strong positive emotions around enabling productivity and helping its customers to innovate. Additionally, Khoros ranked within the top four scores of all 26 category dimensions including:
+100 Efficiency & Effectiveness
+97 Client Friendly Policies
Khoros believes this distinction, along with prior recognition from analysts (The Forrester Wave™: Social Suites, Q3 2021) and platform users (TrustRadius, Gartner, and now SoftwareReviews), solidifies its establishment of its platform as a market leader.
“We’re honored to be recognized as a Champion in SoftwareReviews’ Emotional Footprint Awards. As an award that’s founded purely on customer review data, it’s humbling to receive high positive sentiment towards our platform, customer service, and strategy. At Khoros, we value our customer partnerships and are proud to power CX strategies for some of the world’s top brands with our industry-leading platform and award-winning services,” said Jack Blaha, CEO at Khoros.
Khoros’s award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. Combined with our top-rated services, the Khoros platform enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work both nationally and locally across our 11 offices around the world. For more information, visit khoros.com.