Recognition includes ranking as a Leader for Enterprise Online Community Management Software and High Performer for Enterprise Social Customer Service Software
AUSTIN, Texas (July 28, 2022) — Khoros, a global leader in digital-first customer engagement software, today announced it has earned high rankings in four G2 Summer 2022 Reports. The reports highlight solutions with the most satisfied customers and the largest presence in the market. Khoros’s platform for brand-owned communities, digital contact centers, and social media management were recognized in the following reports:
High Performer in Enterprise Grid® for Social Customer Service Software
Highest User Adoption (99%) in Small-Business Grid® Report for Social Media Suites
Highest User Adoption (99%) in Small-Business Grid® Report for Social Media Management
“We continue to see a trend of brands seeking ways that create more efficiency and maintain the effectiveness of their internal processes and customers’ experience—and we’re proud to give them this power with our Khoros platform,” said Jack Blaha, CEO at Khoros. “We are honored to be recognized by G2 and, by extension, our customers, as it validates our work in delivering a best-in-class platform to help brands build human connections with their customers when, where, and how they want to across their digital journey.”
Grid® Reports are based on reviews gathered from G2’s community, as well as data aggregated from online sources and social networks. For Khoros, G2 users commend its partnership and easy-to-use platform to help them deliver exceptional customer experiences:
“I've always enjoyed the way that good community practices are baked into the system. The Khoros staff understands community deeply. There are many other options out there, including "bolt-on" offerings for big platforms that do a wide variety of functions. But I find the Khoros focus on community (and care) helps us to deliver the best experience.”
“Our agent response time prior to Khoros was over 4 hours; we have since reduced this to 4 minutes. As a lead generation driven business, responding to customer inquiries quickly is extremely important. We would not be able to source and close qualified leads as efficiently if we did not have this platform.”
“Unlike similar products we have explored, I can tell that Khoros was built by professionals who understand marketing strategies beyond social media. They have omnichannel integration and scalability as top priorities in their product roadmaps. With over 200 social media accounts and 40,000+ incoming conversations per month, the ability to share content and escalate issues efficiently amongst remote teams is extremely important; Khoros is the only platform we have used that has enabled us to do this successfully.”
Khoros is unique in the CX industry by providing one platform to manage omnichannel customer interactions, including enterprise-grade communities software, best-in-class digital customer care products for contact centers, award-winning social marketing capabilities, and valuable voice of customer (VoC) insights—all powered by its patent-pending, AI-powered orchestration engine.
To learn more about Khoros’s digital-first customer engagement platform and services, visit khoros.com.
Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’s award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions, including over 20 patented technologies, ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey.
Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action. Recognized nationally and locally as one of the Best Places to Work, Khoros has 11 offices globally and Vista Equity Partners is its lead investor. For more information, visit khoros.com.