Digital social marketing, care, & online community solutions recognized as Top Rated software in five categories
AUSTIN, Texas (April 22, 2020) — Khoros, the global leader in digital customer engagement software, is honored to be recognized by TrustRadius with 2020 Top Rated Awards across its full product portfolio. With a total of 200+ verified reviews, Khoros received top rated awards in the following categories:
- Khoros Marketing: Social Media Marketing, Social Media Management, Social Media Analytics
- Khoros Care: Social Media Customer Service
- Khoros Communities: Community Platforms
Khoros boasts over 20 years of market leadership to bring together best-in-class solutions for social marketing, care, and online communities under one umbrella. Connecting digital interactions throughout the customer’s entire journey, Khoros makes it easier for companies to streamline customer-facing teams and to provide a more meaningful and better customer experience.
- Simplify social marketing operations to build and protect your brand with Khoros Marketing.
- Serve customers on their digital channel of choice to boost customer satisfaction and reduce costs with Khoros Care.
- Foster peer-to-peer relationships among customers to build brand loyalty, accelerate customer resolutions, and brand innovation with Khoros Communities.
Over 2,000+ brands value Khoros’ solutions, including verified TrustRadius users who have shared how much they value Khoros and its products:
“[Khoros Marketing] provides a simple yet in-depth solution to manage and engage with followers, as well as share and moderate content.”
“Khoros Care is really helpful for hearing all conversations across our accounts in one place. It makes it easier for my team to respond in real-time to our audience.”
“[Khoros Communities is] a leader in this space. No other platform can come close to the ability to securely scale and power massive communities/page views.”
Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. For a detailed criteria breakdown on the methodology and scoring used to determine TrustRadius’s Top Rated Award winners, click here.
Khoros, built from Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ brands, including 52 of the Interbrand 100 companies, and nine offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.
TrustRadius is the customer voice and insights platform that helps tech buyers make great decisions, and helps technology vendors acquire and retain great customers. Each month, over half a million B2B technology buyers use over 222,000 verified reviews and ratings on TrustRadius.com to make informed purchasing decisions. Headquartered in Austin, TX, TrustRadius was founded by successful entrepreneurs and is backed by Next Coast Ventures, Mayfield Fund, and LiveOak Venture Partners.