Khoros Policy on Law Enforcement Requests

Last Update: 09/02/2020


Khoros is committed to protecting the privacy and rights of its customers as well as respecting the rules and laws of the jurisdiction in which it operates. As such, Khoros requires that all law enforcement requests for customer data be accompanied by valid legal process from a law enforcement authority with jurisdiction. Khoros will only provide customer data in response to a law enforcement request when we reasonably believe that we are legally required to do so, and in accordance with our privacy policy, terms of use, and our individual customer agreements. To protect the privacy and rights of our customers, Khoros reviews all law enforcement requests to ensure they comply with the law.

It is Khoros’s policy to notify our customers of all requests for their information and provide them with an opportunity to object to the disclosure when we respond unless we are explicitly prohibited from doing so by law.

GUIDELINES FOR SUBMITTING LAW ENFORCEMENT REQUESTS

HOW TO SERVE A LAW ENFORCEMENT REQUEST:

The Khoros Legal Department is the only Khoros department that can respond to law enforcement requests. All such requests should be sent via email to legal@khoros.com.

If the requesting agency is required to submit a request in person or via mail, Khoros’s address is:

7300 Ranch Road 2222

Building 1

Austin, TX 78730

Attn: General Counsel

Please also email legal@khoros.com to alert us to the incoming request.

REQUIREMENTS FOR SUBMITTING A LAW ENFORCEMENT REQUEST:

Khoros will process a law enforcement request if it meets the following criteria:

  1. Is submitted to the Khoros Legal Department by a law enforcement agency or official government entity;
  2. Includes valid and enforceable legal process, such as a warrant, subpoena, or court order, that compels Khoros to produce the information requested;
  3. States with sufficient particularity the categories of information or records sought;
  4. Contains the name, contact information, and badge/identification number of the government representative or individual law enforcement agent who is authorized to service the request;
  5. Includes enough information about the customer account that Khoros can clearly identify the account at issue;
  6. The specific customer information being requested, such as names, usernames, email addresses, phone numbers, and IP addresses; and
  7. Sets out the specific response date for the information requested.

REQUESTS FOR PRESERVATION OF CUSTOMER INFORMATION:

Upon receipt of a valid law enforcement preservation request, Khoros will preserve customer information for 90 days upon receipt. If the preservation request is not validly extended by the end of the 90-day period, Khoros may delete the customer information when the preservation period expires.

INTERNATIONAL LAW ENFORCEMENT REQUEST REQUIREMENTS:

Khoros discloses customer information solely in accordance with our privacy policy, terms of use, our individual customer agreements, and applicable law. To compel the disclosure of customer information from Khoros, a Mutual Legal Assistance Treaty request or a letter rogatory may be required.

EMERGENCY REQUEST REQUIREMENTS:

If a law enforcement agency or official government entity submits a request for the disclosure of customer information in relation to a matter involving imminent harm to a child or risk of death or serious physical injury to any person, Khoros may provide such information necessary to prevent the harm, consistent with applicable law.