Best practices to help your brand during COVID-19 Learn More
It is Khoros’s policy to notify our customers of all requests for their information and provide them with an opportunity to object to the disclosure when we respond unless we are explicitly prohibited from doing so by law.
GUIDELINES FOR SUBMITTING LAW ENFORCEMENT REQUESTS
HOW TO SERVE A LAW ENFORCEMENT REQUEST:
The Khoros Legal Department is the only Khoros department that can respond to law enforcement requests. All such requests should be sent via email to email@example.com.
If the requesting agency is required to submit a request in person or via mail, Khoros’s address is:
7300 Ranch Road 2222
Austin, TX 78730
Attn: General Counsel
Please also email firstname.lastname@example.org to alert us to the incoming request.
REQUIREMENTS FOR SUBMITTING A LAW ENFORCEMENT REQUEST:
Khoros will process a law enforcement request if it meets the following criteria:
REQUESTS FOR PRESERVATION OF CUSTOMER INFORMATION:
Upon receipt of a valid law enforcement preservation request, Khoros will preserve customer information for 90 days upon receipt. If the preservation request is not validly extended by the end of the 90-day period, Khoros may delete the customer information when the preservation period expires.
INTERNATIONAL LAW ENFORCEMENT REQUEST REQUIREMENTS:
EMERGENCY REQUEST REQUIREMENTS:
If a law enforcement agency or official government entity submits a request for the disclosure of customer information in relation to a matter involving imminent harm to a child or risk of death or serious physical injury to any person, Khoros may provide such information necessary to prevent the harm, consistent with applicable law.