Platform
Digital-first, unified engagement hub
ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Digital-first, unified engagement hub
Online brand communities for enterprises
Enterprise CX analytics from Topbox, recently acquired by Khoros
Channel and tech integrations to provide a seamless customer experience
Increase agent efficiency and get contact center insight
Self-service support, education, and collaboration
Content management, publishing, and governance
Our in-house experts in social media and community management for Khoros customers
Data integrations for better customer experience
More than onboarding and implementation, this is where our partnership begins
Join us for live webinars and other events, like Khoros Engage
Watch webinars and events on your own time
Whitepapers, checklists, on-demand webinars, guides, and more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
15+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Connect with 70K+ customer engagement professionals
Find solutions and support for Khoros products here
Last Update: 09/02/2020
Khoros is committed to protecting the privacy and rights of its customers as well as respecting the rules and laws of the jurisdiction in which it operates. As such, Khoros requires that all law enforcement requests for customer data be accompanied by valid legal process from a law enforcement authority with jurisdiction. Khoros will only provide customer data in response to a law enforcement request when we reasonably believe that we are legally required to do so, and in accordance with our privacy policy, terms of use, and our individual customer agreements. To protect the privacy and rights of our customers, Khoros reviews all law enforcement requests to ensure they comply with the law.
It is Khoros’s policy to notify our customers of all requests for their information and provide them with an opportunity to object to the disclosure when we respond unless we are explicitly prohibited from doing so by law.
GUIDELINES FOR SUBMITTING LAW ENFORCEMENT REQUESTS
HOW TO SERVE A LAW ENFORCEMENT REQUEST:
The Khoros Legal Department is the only Khoros department that can respond to law enforcement requests. All such requests should be sent via email to legal@khoros.com.
If the requesting agency is required to submit a request in person or via mail, Khoros’s address is:
7300 Ranch Road 2222
Building 1
Austin, TX 78730
Attn: General Counsel
Please also email legal@khoros.com to alert us to the incoming request.
REQUIREMENTS FOR SUBMITTING A LAW ENFORCEMENT REQUEST:
Khoros will process a law enforcement request if it meets the following criteria:
REQUESTS FOR PRESERVATION OF CUSTOMER INFORMATION:
Upon receipt of a valid law enforcement preservation request, Khoros will preserve customer information for 90 days upon receipt. If the preservation request is not validly extended by the end of the 90-day period, Khoros may delete the customer information when the preservation period expires.
INTERNATIONAL LAW ENFORCEMENT REQUEST REQUIREMENTS:
Khoros discloses customer information solely in accordance with our privacy policy, terms of use, our individual customer agreements, and applicable law. To compel the disclosure of customer information from Khoros, a Mutual Legal Assistance Treaty request or a letter rogatory may be required.
EMERGENCY REQUEST REQUIREMENTS:
If a law enforcement agency or official government entity submits a request for the disclosure of customer information in relation to a matter involving imminent harm to a child or risk of death or serious physical injury to any person, Khoros may provide such information necessary to prevent the harm, consistent with applicable law.