Platform
Digital-first, unified engagement hub
“We looked at a number of other social platforms while we evaluated Khoros, and we felt the service levels, user experience, platform stability, and cost were the best balance for our organization.”
— Head of Marketing Technology, Springer Nature
We applaud you for closely evaluating which software solution will help your brand better engage with customers. Sprinklr has built a good product and we understand it can be challenging to choose between two leading solutions. That said, there’ll always be feature differences between any two products. But customers who switch to Khoros often tell us the most meaningful difference between two brands comes down to what it’s like to do business with them.
Compared to other vendors, like Sprinklr, only Khoros offers a true partnership for our customers, building products that are easy to use, easy to own, and deliver meaningful business results for our customers.
Whether you’re looking for digital customer service, social media management, or an online community solution, there are overarching reasons brands choose Khoros.
“Sprinklr and Khoros were the top two platforms we investigated; Khoros appeared to have better customer service, which is something we value highly.”
“Khoros provides a simple yet in-depth solution to manage and engage with followers, as well as share and moderate content.”
“The system is easy to configure and use. The UX is very intuitive and it was easy for our social care agents to utilize and easy for our team to configure. The implementation and training team was awesome and the continued support we have received has been equally as good.”
“Every other year, we evaluate social media monitoring, engagement, analytics, and display tools. Khoros consistently comes out on top for its strong products, great support, competent services team, and fair price point. I highly recommend them for organizations that want a single tool to manage their social platforms.”
“We evaluated over 20 other social media management systems before choosing Khoros. No one else offered the workflows, audit trails, and permissions-based system we needed to scale our social efforts across the company in an intelligent way. In other words, no other systems were close to Khoros in terms of being truly enterprise-ready.”
“Khoros is very easy to use and has a great CSM team that makes us feel supported. We didn't feel that the others could manage the number of accounts and users we had available and would be more difficult for our regional teams to use. The layout and analytics reports are easy to read and understand for non-social audiences.” Social Media Professional, education company”