The innovator: GM

GM wanted to make sure they were up to date with one of their top priorities — safety. In partnership with Khoros, they designed safety tags to identify customers dealing with high-priority safety issues. They also enabled tagging and routing based on situations, rather than topics.

The innovator Kudos 2022 Winner 1280x720

“Now we can easily identify crucial events and ensure our responsiveness.”

Christine Darbonne, Experience Delivery Manager, CoE & Social Care, CX org

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    Safety tags used YTD