Digital-first, unified engagement hub
“Since implementing Khoros Care, our organization has seen increased efficiency with all the time this tool saves us, as well as consistency in the response and handling of posts where our attention and follow-up are needed.”
— Manager, business supplies & equipment company
First, we’d like to applaud you for closely evaluating which software solution will help your brand better engage with customers. LivePerson has built a good product and we understand it can be challenging to choose between two leading solutions. That said, there’ll always be feature differences between any two products. But customers who have switched to Khoros often tell us the most meaningful difference between two software providers comes down to what it’s like to work with them.
Compared to other vendors, like LivePerson, only Khoros offers true leadership in digital customer service, providing real partnership, building products that are easy to use and integrate, and ultimately, delivering meaningful business results for our customers.
Whether you’re looking for digital customer service, social media management, or an online community solution, there are overarching reasons brands choose Khoros.
“Khoros Care has been very beneficial in improving efficiency in responding to guests and staying organized among various teams that work together to respond to consumers.”
“Thanks to Khoros Care, we were able to immediately analyze customer feedback for insights and prioritize the incoming posts to give us an overview of how each segment was talking about the incident. Our direct connection to customers allowed us to check whether the problems could be resolved or not.”
“The system is easy to configure and use. The UX is very intuitive and it was easy for our social care agents to utilize and easy for our team to configure. The implementation and training team was awesome and the continued support we have received has been equally as good.”
“We have a very large and engaged community. We use Khoros Care to find conversations and listen to our community. We are also able to find red flags for our comms team and execs. We're able to address problems quickly and find resolutions for our community members in a timely manner.”
“Khoros Care is well-suited for companies with large online communities and/or support teams. They will find great use in its team management. It provides a quick solution to engage with your followers to address issues and build brand trust.”
“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device they’re using at the time.”