Khoros vs. LivePerson: 

The best all-in-one digital customer service solution for enterprise

See why renowned brands are ditching their old-school customer service solution for Khoros

6 reasons to switch to Khoros

  • Monitor icon

    All your channels in one place

    • 30 channels, including chat, messaging, SMS, social, reviews, community, and email, in one intuitive agent desktop for your agents
    • Consolidate further with voice when needed
    • Offer your customers a unified and secure customer experience, no matter how they reach you
  • Messaging icon

    Truly asynchronous

    • End your customer conversation when the issue is solved, not when it times out
    • Deflect calls to more efficient, asynchronous messaging channels
    • Create custom routing rules and drive more self-service deflections
    • 20 years of true asynchronous digital experience
  • Chatbot icon

    Conversational Design expertise

    • Automate conversations and deliver best-in-class customer support and sales experiences with Conversational AI
    • No code needed - seamlessly prioritize, route, and hand off to agents with our drag-and-drop conversational AI builder
    • Integrate and orchestrate between external systems, Khoros Bot, or third-party AI platforms like Google Dialog Flow
  • Efficiency icon

    AI-powered to serve your customers better and faster

    • Enhance agent efficiency with suggested responses - simple step-by-step AI-driven guides with point-and-click responses
    • Natural Language Processing (NLP) to classify customer intent
    • Analytics to understand trends by intent, channel, and outcome
  • Partnership icon

    A partner, not a vendor

    • Count on expert training, deployment, and ongoing support
    • Implement in weeks, not months
    • Gain complimentary product coaching
  • Team icon

    Platform stability & transparency

    • Enterprise-grade platform with >99.9% platform availability and stability over the last 3 years
    • No hidden costs or surprises
    • Designed to support your ecosystem and tech stack rather than push you to ours
“We had lots of options, including the programs we were with before. Khoros offers an all-in-one solution for our agents to have one place to log in and connect with customers on different channels. But the additional analytics Khoros offers means we know what someone is contacting us for, what's trending in terms of issues, and the overall sentiment of the customers. That was really what sold us on Khoros.”

— Devon Ramdan, Vice President, Customer Care & Experience at Jetson

Unify customer experience across all digital service channels, social, email, reviews, and messaging

Trusted by the largest and most complex

global businesses

  • Nab logo

    The Khoros platform has proved to be incredibly valuable to assist customers 
however they choose to interact with us.

    Michelle Sherwood

    Digital Executive, National Australia Bank (NAB)

  • Midco

    “Khoros’ platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs.”

    Kenneth Nelson, Customer Care Manager, Midco

See what top brands achieve with Khoros

  • 17% YoY increase in agent efficiency
  • 2x increase in agent efficiency over 4 year period

Read the case study

  • 37% YoY reduction in first response time
  • 41% YoY reduction in resolution time

Read the case study

  • 20% chatbot containment
  • 25% increase in operational efficiency

Read the case study

When it comes to your mission-critical tool, choose a reliable partner you can trust

  • 12
  • 14
  • 13
  • Award capterra
  • 6
  • ABA Stevie
  • Inc 500
  • Software reviews

About Khoros

Khoros’ award-winning customer engagement platform helps over 2,000 global brands, including one-third of the Fortune 100 companies, create customers for life. With over 20 patented technologies, Khoros connects every facet of customer engagement, including digital contact centers, messaging, chat, online brand communities, CX analytics, and social media management. The Khoros platform, combined with our top-rated services, enables brands to connect with customers throughout their digital journey.

Khoros powers over 500 million daily digital interactions and leverages AI to turn these interactions into actionable insights. Primarily owned by Vista Equity Partners, Khoros is recognized as one of the Best Places to Work nationally and locally across our 11 offices worldwide. For more information, visit