Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
“Since implementing Khoros Care, our organization has seen increased efficiency with all the time this tool saves us, as well as consistency in the response and handling of posts where our attention and follow-up are needed.”
— Manager, business supplies & equipment company
Compared to other vendors, like LivePerson, only Khoros offers true leadership in digital customer service. We provide real partnership, build products that are easy to use and integrate, and deliver meaningful business results for our customers.
Whether you’re looking for digital customer service, social media management, or an online community solution, there are overarching reasons brands choose Khoros.
We pioneered asynchronous workflows for digital customer service, and hold six patents for our intelligent response engine. Our asynchronous capabilities have been proven and battle-tested for more than 10 years. Hundreds of global brands have used our solution to enable reliable, meaningful brand to consumer interactions.
Only Khoros Care combines deep operational analytics with traditional contact center metrics and customer experience data to improve productivity and forecast accuracy. By tracking granular agent states and activities, we deliver deep insights and real-time workforce utilization.
Our configurable solution makes it easy for you to instantly take advantage of new enhancements and customize it as you need — without requiring support or expensive, time-consuming custom development.
Reap the benefits of a digital engagement solution. Listen, reach, and acquire customers with Khoros Marketing. Effectively serve and engage with customers with Khoros Care, Use Khoros Community to deepen customer relationships, harvest peer-to-peer knowledge, and offer a knowledge base for agents. Plus, your social care team can use the same solution as your contact center agents, for stronger synergy across your customer experience.
“Khoros’ platforms are adaptable for Midco’s changing needs, and have allowed us to use Khoros as a one-platform solution for all our digital needs.”
“The system is easy to configure and use. The UX is very intuitive and it was easy for our social care agents to utilize and easy for our team to configure. The implementation and training team was awesome and the continued support we have received has been equally as good.”
“Thanks to Khoros Care, we were able to immediately analyze customer feedback for insights and prioritize the incoming posts to give us an overview of how each segment was talking about the incident. Our direct connection to customers allowed us to check whether the problems could be resolved or not.”
“We have a very large and engaged community. We use Khoros Care to find conversations and listen to our community. We are also able to find red flags for our comms team and execs. We're able to address problems quickly and find resolutions for our community members in a timely manner.”
“Customer support is where Khoros most shines. Q&A sessions, coaching sessions, ticket support, etc. are all fantastic.”
— AAA
“Khoros Care has been very beneficial in improving efficiency in responding to guests and staying organized among various teams that work together to respond to consumers.”
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