All your channels in one place

• 30 channels, including chat, messaging, SMS, social, reviews, community, and email, in one intuitive agent desktop for your agents
• Consolidate further with voice when needed
• Offer your customers a unified and secure customer experience, no matter how they reach you

Truly asynchronous

• End your customer conversation when the issue is solved, not when it times out
• Deflect calls to more efficient, asynchronous messaging channels
• Create custom routing rules and drive more self-service deflections
• 20 years of true asynchronous digital experience

Conversational Design expertise

• Automate conversations and deliver best-in-class customer support and sales experiences with Conversational AI
• No code needed - seamlessly prioritize, route, and hand off to agents with our drag-and-drop conversational AI builder
• Integrate and orchestrate between external systems, Khoros Bot, or third-party AI platforms like Google Dialog Flow

AI-powered to serve your customers better and faster

• Enhance agent efficiency with suggested responses - simple step-by-step AI-driven guides with point-and-click responses
• Natural Language Processing (NLP) to classify customer intent
• Analytics to understand trends by intent, channel, and outcome

A partner, not a vendor

• Count on expert training, deployment, and ongoing support
• Implement in weeks, not months
• Gain complimentary product coaching

Platform stability & transparency

• Enterprise-grade platform with >99.9% platform availability and stability over the last 3 years
• No hidden costs or surprises
• Designed to support your ecosystem and tech stack rather than push you to ours