Why Choose Khoros vs LivePerson?

“Since implementing Khoros Care, our organization has seen increased efficiency with all the time this tool saves us, as well as consistency in the response and handling of posts where our attention and follow-up are needed.”

— Manager, business supplies & equipment company

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When it comes to LivePerson alternatives,
Khoros is the clear winner

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What’s the difference between Khoros and LivePerson?

First, we’d like to applaud you for closely evaluating which software solution will help your brand better engage with customers. LivePerson has built a good product and we understand it can be challenging to choose between two leading solutions. That said, there’ll always be feature differences between any two products. But customers who have switched to Khoros often tell us the most meaningful difference between two software providers comes down to what it’s like to work with them.

Hear from leading brands about how they benefit from partnering with Khoros

Compared to other vendors, like LivePerson, only Khoros offers true leadership in digital customer service, providing real partnership, building products that are easy to use and integrate, and ultimately, delivering meaningful business results for our customers.

Top reasons top brands choose Khoros over LivePerson

Whether you’re looking for digital customer service, social media management, or an online community solution, there are overarching reasons brands choose Khoros.

 

#1 Our solution was built for asynchronous digital customer service from the start, not synchronous or session-based

  • We pioneered asynchronous workflows for digital customer service and hold 6 patents for our intelligent response engine.
  • Our asynchronous capabilities have been proven and battle-tested for 10+ years, and we’ve been enabling reliable, meaningful brand to consumer interactions for hundreds of global brands ever since.

Khoros Care has been very beneficial in improving efficiency in responding to guests and staying organized among various teams that work together to respond to consumers.”

— Marketing Analyst, restaurants company

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Keep up with rapidly changing customer expectations: Understanding synchronous vs asynchronous messaging

 

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#2 We offer deep operational analytics for asynchronous engagement that is actually tracked near real-time, not delayed time

  • Only Khoros Care combines deep operational analytics with traditional contact center metrics and customer experience data to improve productivity and forecast accuracy.
  • Our analytics capabilities allow for deep insights and real-time workforce utilization by tracking granular agent activities and states across channels, teams, and regions.
  • Khoros Care’s analytics engine is designed to process high volumes of data with minimal latency (15 seconds), while other vendors typically can only achieve 1 hour latency, at best.

“Thanks to Khoros Care, we were able to immediately analyze customer feedback for insights and prioritize the incoming posts to give us an overview of how each segment was talking about the incident. Our direct connection to customers allowed us to check whether the problems could be resolved or not.”

— Social Media Manager, Swisscom

#3 Khoros is easy to configure and not reliant on expensive, time-consuming custom development

  • There’s beauty in creating something entirely unique, but for brands who can’t miss any opportunities to engage, this is not a scalable solution and introduces too much risk and reliance on internal IT teams and/or the vendor’s services team.
  • We chose the more reliable path of building a productized but configurable solution that is based on years of expertise in knowing what works, guarantees uptime, and makes it easy for customers to instantly take advantage of enhancements we roll out.
“The system is easy to configure and use. The UX is very intuitive and it was easy for our social care agents to utilize and easy for our team to configure. The implementation and training team was awesome and the continued support we have received has been equally as good.”

 Marketing Manager, Hospitality Company

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#4 We’re a complete digital engagement solution, not a point solution

  • Reap the benefits of a digital engagement solution that allows you to listen, reach, and acquire customers with Khoros Marketing; effectively serve and engage with customers with Khoros Care; and use Khoros Community to deepen customer relationships, harvest peer-to-peer knowledge, and offer a knowledge base for agents.
  • Stay in lockstep with your customers and prospects, while building a leading digital engagement strategy for your brand, with a complete solution focused on digital engagement.

“We have a very large and engaged community. We use Khoros Care to find conversations and listen to our community. We are also able to find red flags for our comms team and execs. We're able to address problems quickly and find resolutions for our community members in a timely manner.”

— Social Media Manager, AMD

Khoros is digital care, online communities, & social 

media software for big businesses

 

Khoros is the software solution most preferred by customers

“Khoros Care is well-suited for companies with large online communities and/or support teams. They will find great use in its team management. It provides a quick solution to engage with your followers to address issues and build brand trust.”

 

— Social Media Manager, AMD

“Khoros allows Midco the opportunity to present the channel that is best for the user, and on the device they’re using at the time.”

 

— Web Applications Manager, Midco

What are the critical capabilities to look for in digital care technology?