Event Information

Where is Khoros Engage held?

Fairmont Austin
101 Red River Street
Austin, Texas, USA
Directions from airport

Who should I contact for requesting auxiliary aids and services?

Email us at events@khoros.com for accessibility needs. A member of our team will contact you to discuss your specific requirements.

What are the registration/information desk hours and location?

Monday, September 9: 8:00 AM - 7:00 PM
Tuesday, September 10: 8:00 AM - 5:00 PM
Wednesday, September 11: 8:00 AM - 11:00 AM

Registration/information desk is located on the 5th Floor at the Fairmont. You do not need your registration confirmation printed for badge pick-up.

Do you badge scan?

Yes, every badge is equipped with a QR code including your name, title, and organization. We scan at the workshops, breakout sessions, and product showcase. To opt out of badge scanning, please inform the scanning staff that you wish to not have your badge scanned upon entering a room. We follow all privacy guidelines when collecting data. The data is used to better inform our content and room capacities for future events. We will NOT share your information from badge scanning with any third parties.

Are guests invited to the Khoros Engage party at Banger’s Beer Garden?

The party at Banger’s is available only to attendees with a Khoros Engage badge. Guest passes are not available for purchase due to the venue capacity.

What is the recommended attire?

Khoros Engage is a business casual event. September in Austin, on average, is high of 90°F / 32°C and low of 70°F / 21°C. The Fairmont is air conditioned and we recommend layering with a jacket or sweater while indoors.

The Welcome Reception on Monday and Party at Banger’s on Tuesday are hosted in open-air venues; summer attire is recommended.

What else should I bring with me?

We recommend bringing a reusable water bottle, items for taking notes, business cards, and sweaters, jackets, scarves for layering while indoors.


Speakers & Agenda

How to customize your agenda

Our platform changed its process. Please follow these steps to customize your agenda:

1. Download the Bizzabo app.
2. Enter the email used to register your ticket.
3. A confirmation will be sent to your email account.
4. Once in the app, visit the agenda tab and “star” your favorite sessions. You can now find these under “My Interests”.
5. Use the filter function to see keynotes or breakouts or search by our tracks: Care, Community, and Marketing.

What are Product Training Sessions?

Product Training Sessions are for current Khoros customers and available Monday, September 9th from 8 AM - 5 PM

Each session (Community, Care or Marketing) will offer best practices, in-platform training, open group discussions, and collaboration with other attendees. So bring your laptop and your questions as we dive deeper into Khoros products together.

How do I register for a Product Training Session?

Training Sessions are 50% their standard price when ‘add-on’ to a Khoros Engage registrations. When selecting your quantity for Khoros Engage, the ‘add-on’ option will appear for Product Training. Register here.

You may attend a Product Training Session independently of Khoros Engage. Register separately here.


Hotels & Transportation

Where should I stay?

Book your stay at our host hotel - Fairmont Austin Click here for reservation link The Fairmont is offering a discounted room rate of $279/night (plus tax & fees).

Fairmont Austin
101 Red River Street
Austin, Texas 78701
You can call the Fairmont Global Reservation Team: 1-800-257-7544 to secure your room
Use “Khoros Engage” to receive the discount

Discount room rates are available until 11:59 PM CT, Thursday, August 18 or when the room block is full, whichever comes first. We encourage you to make your room reservation today. After August 18, rooms may still be available, but we cannot guarantee the discount rate.


Registration

Can I refund my registration?

All registration purchases are final. If you have questions please email events@khoros.com.

Can I transfer my ticket to someone else?

Yes! Please visit here to change your reservation.
Enter the email the registration was originally purchased with.
Follow the instructions of the email sent to you.
Questions - email events@khoros.com


Inclusion at Khoros Engage

Knowing we are stronger when we’re diverse, equal, and transparent, Khoros Engage will be making efforts to maintain all participants feel welcomed to join us at this event. A few efforts include an option for preferred pronoun identification, Lactation Room, single-use restrooms, and ADA accessibility. You can also read more about our event policies here.

Pronoun Identification

For all individuals interested in displaying their preferred personal pronouns alongside their name tag, pronoun buttons will be available at badge pick-up.

Lactation Room

Access to the private Lactation Room, equipped with refrigeration, is available upon request at our badge pick-up desk. Space available starting at 8 AM on Monday, September 9 through 2 PM on Wednesday, September 11.

Single-Use Restroom Access

Single-use accessible restrooms are located on the floors occupied by Khoros Engage at the Fairmont Austin. Gender-specific restrooms are located throughout the property.

Accessibility

Fairmont Austin meets ADA requirements and is accessible to all. If you have a specific auxiliary request outside of ADA requirements, please notify us by contacting: events@khoros.com.

Meals

We are excited to offer a wide variety of meals and snacks throughout the conference, including gluten-free, vegetarian, and conventional options. We ask if you have allergies, including gluten allergies, that you notify us by contacting: events@khoros.com.

If you have noted vegan, Kosher, or allergy specific meal in your registration, connect with any catering staff during mealtimes to secure your chosen option.