Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Khoros Engage has it all — dynamic general sessions, thought-provoking breakout discussions, and practical tips
You’re here! Welcome to Khoros Engage London! Once you’ve checked-in with us at the registration desk and collected your badge for the day, you’ll be free to mingle with other digital leaders, grab a coffee and pastry, and get set for the day ahead.
Speaker: Tom Bailey (Khoros)
It’s been a while since we were all together under the same roof — and a lot has happened! And yet we have the same teams, we solve the same issues, and we face the same challenges that you do. You’ve spoken, and we’re listening. We are fully invested in improving and growing with you, and are thrilled to share how we’re doing just that.
In this session, hosted by Khoros’ VP International, Tom Bailey, we’ll share Khoros’ latest updates, developments and vision for the future.
Speaker: Katie Osberg, Google Inc.
Today’s messaging landscape is more crowded than ever. With dozens of channels available to your customers, it can be very easy to lose track of key metrics — and very hard to know what to do next. But even with these challenges, the advantages of conversational commerce make messaging one of the most important areas of focus for any customer organisation. Your brand can’t afford to get lost in the shuffle and miss out on these opportunities.
In this session, Katie Osberg, Global Retail Partnerships Lead, Business Communications at Google will discuss the key trends that will affect messaging and inform decisions in the months and years ahead. Learn what to expect, how to prepare, and what’s next for Google’s Business Messages.
Speakers: Sarah Robbins (Khoros), Elizabeth Day
The word failure is often shrouded with negative connotations: a lack of success, the inability to meet an expectation, a feeling of letting people, or yourself, down. But failure in any part of life, including business, offers important lessons to be learned, opportunities to be created, and successes to be achieved — for individuals and organisations alike.
In a fireside chat, best-selling author, journalist, interviewee, and podcaster Elizabeth Day shares stories of the things that haven’t gone right for her and her podcast guests, and explores what it takes to succeed in spite of — and sometimes even because of — life’s failures.
Speakers: Lisa Bidder (Khoros), Nima Baniamer (Sky), Helga Auran (Visma)
A branded community makes a unique contribution to a complete digital experience, and for Khoros customers Sky and Visma, their communities are indispensable.
In this session, Sky’s Nima Baniamer and Visma’s Helga Auran explore how their companies have benefitted from stellar online communities. We’ll cover how leveraging a community can help you meet your customer experience goals, build forward-thinking innovation, extend your reach to a wider audience, and provide lasting, measurable value. Whether your company is B2B, B2C, or a little of both, this session will help you understand exactly how to use a community to achieve better business outcomes.
Speakers: Anna Lazarski (Khoros), Paul Sawyer (Post Office), Scott Smith (E.ON Next)
Traditional voice-based call centres are being left behind in favor of modern, digital-first contact centres, and the world’s best brands aren’t wasting any time making the transition.
In this session, we sit down with the Post Office’s Paul Sawyer and E.ON Next’s Scott Smith to chat about how that evolution takes place. We’ll go over which channels serve which purposes, customer behaviour and expectations, the customer journey, and conversational commerce. We’ll also discuss what it means to digitalise a CS operation during a cost-of-living crisis by handling interactions in a caring, human way. If you want to leverage the latest technology, including AI and ML, to drive a more powerful, more efficient contact centre, you can’t afford to miss this session.
#1 - Building, running, and growing a successful community
Communities can be challenging, but when you put in the effort, the rewards are clear. Join this breakout session to learn more about the building blocks of the world’s most successful brand communities.
#2 - Keeping it real with bots
Chatbots aren’t the future; they’re the present. In this breakout session, you’ll chat with your peers about how they’ve leveraged AI technology to improve customer experience and grow business.#3 - Calling: The digital contact centre
Many brands are moving away from traditional customer service channels to a Digital Contact Centre (DCC) world. In this breakout session, you’ll have the opportunity to chat with your peers about the challenges that brands face when creating a digital contact centre.
Speakers: Tom Bailey (Khoros), Rob Beckett (Comedian)
Famed for his stand-up comedy, TV appearances, voiceovers, podcast, and hosting on BBC Radio 2, Rob Beckett is a familiar face to almost anyone in the UK.
With his hilarious viral documentation of the England v Germany game during the Euros, Rob Becket is no stranger to sharing his views on social media! Join the star of the Euros 2020 for an unforgettable comedic (and educational!) experience.
Tom Bailey will close out the event, sharing the final takeaways from the day.
To toast the end Khoros Engage London 2022, join us for cocktails and canapes and mingle with your Khoros peers, fellow customers, and speakers from the day!
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