Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
For truly global companies, operating across multiple regions and supporting multiple languages can be extremely difficult and expensive. International brands have begun to harness global messaging channels like WhatsApp and regional channels like WeChat (popular mainly in Asia), but in order to staff and support them, contact center agents and community managers need tools that support their native languages.
Khoros serves a global audience, and a global audience has diverse needs. As international brands adopt global messaging channels, their contact center agents, software developers, and community managers will need tools that support their preferred languages as operators, and their customers’ languages of choice.
Just because your international employees speak your customers’ languages, doesn’t mean they’ll be most effective in interacting with software in those languages — especially in language dense regions in Europe, Africa, and Asia. Local contact center agents delivering service in German may still prefer operating their conversation management platform in English or referencing chatbot documentation in French.
Khoros proudly supports 31 languages in Khoros Care and a whopping 38 languages in Khoros Communities, for a combined total of 42 languages. Agents can customize their interface display language, which can have a massive impact on agent efficiency and satisfaction. It allows geographically distributed and culturally diverse teams to work in a single platform, regardless of their preferred language.
We all know the meaning or intent of words can get lost in translation, but so can customer satisfaction. Forcing customers to engage in languages they don’t prefer, or relying on translation engines to interact with them is a recipe for bad experiences that can impact brand loyalty and lifetime customer value. Building and staffing operations that support local languages is the first step, but the second critical step is layering automation for language detection and conversation routing.
Khoros Care offers AI-powered language detection and automation for tagging and routing so that conversations are always handled by the best agents and self-service resources. This cuts down on transfers, resolution time, and improves the overall customer experience.
When an international customer base interacts with your brand and each other in your online community, it can result in dozens of languages being represented on a single thread or forum. Khoros Communities offers built-in translation services for 38 languages, making it easy to drive engagements that add lifetime value and collaborations that improve your brand’s resources and documentation. For example, HP developed their online community using Khoros Communities in order to centralize its support knowledge base and give international customers and agents a place to quickly find answers — at any time and in dozens of languages.
Of course, offering customer service and resources in the right languages is just the beginning. Exceptional customer care also involves being attuned to local attitudes and preferences — and supporting differences in regional technology. It’s why Khoros Care also supports China’s favorite channel, WeChat, the globally popular WhatsApp, and other popular messaging channels. It’s also why we’re continuing to explore and add new region-specific channels. Khoros is committed to recognizing and supporting the local differences of all of our global brand partners, and we strive to build and support products that live up to that commitment.
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