Platform

Khoros Care

Digital customer care on every channel

Messaging | Modern Chat | Chatbot | Social

Khoros Communities

Online brand communities for enterprises

Khoros Marketing

Social media marketing & listening

Social Marketing | Social Listening | Experiences

Topbox

Enterprise CX analytics from Topbox, recently acquired by Khoros

Integrations

Channel and tech integrations to provide a seamless customer experience

By solution

For digital customer care

Increase agent efficiency and get contact center insight

For community engagement

Self-service support, education, and collaboration

For social media management

Content management, publishing, and governance

WhatsApp Business and Khoros Care

WhatsApp is the world’s most popular messaging app, which means your brand can use it to reach more customers. Learn more here.

Advantages of integrating WhatsApp into your messaging strategy

In this one-pager, we boil down the ways in which you can use WhatsApp through Khoros Care to improve your communication with customers. Deflect calls, increase customer satisfaction, increase conversion rates, and automate workflows, all from your award winning customer service solution.

With WhatsApp Business, brands can connect to over 2 billion users in 180 countries, regardless of device or mobile carrier. 68% of users say WhatsApp is the easiest way for them to connect with brands. Now brands can send timely and personalized customer service notifications. From flight updates, to fraud alerts, to appointment confirmations, and more — WhatsApp notifications deliver higher quality service and prevent calls before they happen.

Download the pdf now to learn more.

Download the pdf