Platform
Platform
- Customer engagement platform
  
  Digital-first, omnichannel platform built for enterprises
- Contact centers
  
  Agent efficiency, automation, and operational insights
- Community engagement
  
  Self-service support, education, and collaboration
- Social media management
  
  Content management, publishing, and governance
- CX Insights
  
  A unified, actionable view for world-class CX
Products
- Brand Communities
  
  Create a space for customers to get answers, connect with peers, and share new ideas
- Messaging
  
  Connect with customers on SMS, Messenger, WhatsApp, & more
- Modern Chat
  
  Chat with customers in real-time or anytime on your website
- Chatbot
  
  Start the conversation with automation, increase agent efficiency, triage, & more
- Social & Reviews
  
  Protect your brand & drive loyalty across social media and review site
- Social Marketing
  
  Orchestrate social campaigns that drive business results
- Social Listening
  
  Understand social trends from customers, the market, and competitors
- Experiences
  
  Find, curate, and share the best social media content
Solutions
By use case
- Call deflection
  
  Deflect inquiries to messaging channels and self-service communities
- Conversational AI
  
  Automate conversations with our intuitive drag-and-drop platform
- AI-enhanced agents
  
  Supercharge agents with AI tools & intuitive workflows
- Customer journey optimization
  
  Optimize customer experiences by really listening across all your channels
- Growth communities
  
  Build brand awareness with a user-generated knowledge hub
- Conversational Marketing
  
  Drive higher conversion rates and more revenue
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
- Developer Information
  
  Technical overviews and links to developer documentation
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Titans of Customer Engagement
  
  A customer experience podcast with Khoros Customers
- Social Media Accounts
  
  Check out our social content and follow us on every major platform
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better

English (US/UK)

WhatsApp Business and Khoros Care

WhatsApp is the world’s most popular messaging app, which means your brand can use it to reach more customers. Learn more here.

Advantages of integrating WhatsApp into your messaging strategy

In this one-pager, we boil down the ways in which you can use WhatsApp through Khoros Care to improve your communication with customers. Deflect calls, increase customer satisfaction, increase conversion rates, and automate workflows, all from your award winning customer service solution.

With WhatsApp Business, brands can connect to over 2 billion users in 180 countries, regardless of device or mobile carrier. 68% of users say WhatsApp is the easiest way for them to connect with brands. Now brands can send timely and personalized customer service notifications. From flight updates, to fraud alerts, to appointment confirmations, and more — WhatsApp notifications deliver higher quality service and prevent calls before they happen.

Download the pdf now to learn more.

Download the pdf