Agent efficiency, automation, and operational insights
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In this webinar, British Gas and Khoros discuss the many factors shaping our world, and examine the challenges and opportunities these present when delivering world-class digital customer experiences through lockdown and beyond.
In the world as we now know it, digital-first customer engagement has to be a must. But research shows that customers were asking for this long before lockdown.
Customer needs and expectations are advancing. As behavioural changes emerge and we adapt to our evolving environments, the customer you knew at the beginning of 2020 is likely not the same today.