Editor's Note: This whitepaper was originally created by Lithium before Spredfast and Lithium merged and became Khoros.

There are many things that create happy customers. Unbeatable promotions. Quality products. An easy-to-use website. Speedy customer service. Free shipping. The list is endless.

Though, nothing quite compares to having a positive end-to-end experience with a brand. When brands deliver on their promise, happy customers follow. Customer experience has quickly become the next battleground in the fight for long-term loyalty. For brands and businesses, there’s no other option – they must always strive to create an experience that makes customers happy. Businesses must put the customer first, making their wants, needs, and expectations a priority whenever making any decision.

Harris Poll, on behalf of Lithium, conducted the “Value of a Happy Customer” survey of over 3,000 adults in the United States and the United Kingdom to help us understand what it really takes to make customers happy today.

Now, we’re “happy” to share the results. Here are a few of the highlights:

  • 86% of adults in the U.S. and 74% of adults in the U.K. say they are willing to spend more on products and services from a brand they love.
  • 71% of adults in the U.S. and 64% of adults in the U.K. would share a positive experience with other consumers
  • After one bad experience, 71% of adults say they would likely never use that brand again.
  • 55% of adults admit they place more value on a positive experience with a brand than on the product purchased.

Are you doing everything it takes to make your customers happy?

Download the paper to learn more

“Poor customer service alone has contributed to $62 billion in losses to businesses per year, up $20 billion since 2013.”
— Forbes

A Great Customer Experience Leads to Happy Customers

Explore the key findings from this survey, including:

“55% of adults in the U.S. and U.K. say they would be more likely to share a negative experience they’ve had with a brand online than a positive experience.”
— Value of a Happy Customer survey