Customer engagement platform
Digital-first, omnichannel platform built for enterprises
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
Digital-first, omnichannel platform built for enterprises
Agent efficiency, automation, and operational insights
Self-service support, education, and collaboration
Content management, publishing, and governance
Create a space for customers to get answers, connect with peers, and share new ideas
Connect with customers on SMS, Messenger, WhatsApp, & more
Chat with customers in real-time or anytime on your website
Start the conversation with automation, increase agent efficiency, triage, & more
Protect your brand & drive loyalty across social media and review site
Orchestrate social campaigns that drive business results
Understand social trends from customers, the market, and competitors
Find, curate, and share the best social media content
Deflect inquiries to messaging channels and self-service communities
Automate conversations with our intuitive drag-and-drop platform
Supercharge agents with AI tools & intuitive workflows
Build brand awareness with a user-generated knowledge hub
Drive higher conversion rates and more revenue
Secure solutions to keep customer information safe
Cutting-edge tech to innovate and inform your customers
Deep insights to keep a pulse on customer demands
Real-time capabilities to stay connected with consumers
An integrated platform to nurture the customer journey
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
CX Confessions, the definitive podcast for digital CX leaders
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Join us for live webinars and other events, like Khoros Engage
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Connect with 70K+ customer engagement professionals
A customer experience podcast with Khoros Customers
Check out our social content and follow us on every major platform
20+ years experience, built from Spredfast and Lithium
Meet the team that leads the team
Press releases and other announcements
Data integrations for better customer experience
We’re hiring — come build the future of customer experience
Need anything? We’re here for you
Our commitment to do more and do better
In this webinar, a Khoros customer care expert sits down with an expert from Teleperformance to talk about how AI can enhance digital engagement and help agents meet customers in their preferred channels, optimizing both efficiency and CX.
In this webinar, Mike Betzer, General Manager of the Khoros Care product line, sits down with Teleperformance’s Paul Joustra to talk about AI and other important contact center technologies. Agents and contact centers aren’t going away anytime soon, but that doesn’t mean they should keep using legacy systems. This webinar covers how agents can partner with AI to create the optimal customer experience, while still keeping the agent as the voice of the brand.
Digital engagement doesn’t mean agents are getting cut out of the picture; in fact, they’re more important than ever for a brand to create a seamless, interactive experience. Mike Betzer will cover exactly why it’s so important to meet customers on their preferred channels with digital first technology like AI assistance and asynchronous chat.
Once we’ve covered the basics, we’ll also go over how transitioning to a digital-first customer engagement strategy can impact the people talking to those customers: agents. Agent workloads won’t necessarily increase, but they will change, and roles will become more creative as technology does its job. But if the process is done properly, agents will see tech as a support, rather than a threat. AI augments the customer experience, but never replaces the agents, who serve as the face and voice of the brand. Watch the webinar to learn more about this partnership.
Companies are sometimes slow to adopt asynchronous chat, as it can seem daunting for agents to handle. But with the right solutions, asynchronous chat can increase efficiency and make agents better at their jobs — all while increasing customer satisfaction as well. In the webinar, we’ll cover exactly why asynchronous chat matters so much to your agents and customers.
Yes! The webinar will also cover how marketing and customer service go hand-in-hand when contact centers embrace digital-first technologies. In this webinar, we’ll cover how to create a strong partnership between marketing and care, break down the analytics, and get it right. That way, your contact center team can be advocates for the marketing team as well.
Get all these insights and more by watching the webinar now.
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