ANNOUNCEMENT: Khoros acquires CX innovator Topbox and closes significant new growth investment from Vista Equity Partners Learn More

Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- Khoros Care
  
  Digital customer care on every channel
  
  Messaging | Modern Chat | Chatbot | Social
- Khoros Communities
  
  Online brand communities for enterprises
- Khoros Marketing
  
  Social media marketing & listening
  
  Social Marketing | Social Listening | Experiences
- Topbox
  
  Enterprise CX analytics from Topbox, recently acquired by Khoros
- Integrations
  
  Channel and tech integrations to provide a seamless customer experience
By solution
- For digital customer care
  
  Increase agent efficiency and get contact center insight
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Developer Network
  
  Data integrations for better customer experience
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Resource Center
  
  Whitepapers, checklists, on-demand webinars, guides, and more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
Company
- About Khoros
  
  15+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

Smart social report volume 1 resource page header image

Download the report

The Smart Social Report Series has long been popular among social media managers and marketers, and now Khoros is bringing it back to help inform your strategy during these unprecedented times. Get answers to the most important questions: where’s social media headed? How does my brand fit in? And of course, the most pressing question, how can social media make me, my brand, and my digital marketing strategy smarter?

We set out to discover how the first half of 2020 — with COVID-19, #BlackLivesMatter protests, a global recession, and more — has affected the social media landscape. This smart social report includes important insights gathered using Khoros Intelligence, our industry leading social listening solution. Get an in-depth look at a variety of networks, industries, brands, influencers, and, most importantly, social media users. Download the report to understand the key trends affecting consumer mindset, customer behavior, and brand responses in the social media world right now.

Platform

By solution

Platform

By solution

Smart social report:

Key trends impacting brands in 2020

Welcome back!

Download the report