Smart Social® Report Volume 1: Key trends impacting brands in 2020

Autumn Product Launch: Self-service chatbot builder, Zoom integration, & secure forms

Platform
Platform
- Platform
  
  Digital-first, unified engagement hub
- For contact centers
  
  Agent efficiency, automation, and operational insights
  
  Messaging | Modern Chat | Chatbot | Social & Reviews
- For community engagement
  
  Self-service support, education, and collaboration
- For social media management
  
  Content management, publishing, and governance
  
  Social Marketing | Social Listening | Experiences
- For CX Insights
  
  A unified, actionable view for world-class CX
By industry
- Financial services & insurance
  
  Secure solutions to keep customer information safe
- Telecommunications
  
  Cutting-edge tech to innovate and inform your customers
- Technology & software
  
  Deep insights to keep a pulse on customer demands
- Travel & hospitality
  
  Real-time capabilities to stay connected with consumers
- Retail & distribution
  
  An integrated platform to nurture the customer journey
Services
- Strategic Services
  
  Our in-house experts in social media and community management for Khoros customers
- Professional Services
  
  More than onboarding and implementation, this is where our partnership begins
- Partners
  
  Data integrations for better customer experience
- Product Coaching
  
  Increase satisfaction and improve product adoption with complimentary training.
Events
- Upcoming Events
  
  Join us for live webinars and other events, like Khoros Engage
- On-Demand
  
  Watch webinars and events on your own time
Resources
- Podcast
  
  CX Confessions, the definitive podcast for digital CX leaders
- Resource Center
  
  Guides, tipsheets, ebooks, on-demand webinars, & more
- Blog
  
  Insights, tips, news, and more from our team to yours
- Customer Stories
  
  Case studies with successful customers to see how they did it
- Channel integrations
  
  Integrations to connect with your customers, wherever they are
  
  Tech integrations
Company
- About Khoros
  
  20+ years experience, built from Spredfast and Lithium
- Leadership
  
  Meet the team that leads the team
- Newsroom
  
  Press releases and other announcements
- Careers
  
  We’re hiring — come build the future of customer experience
- Contact Us
  
  Need anything? We’re here for you
- Social Responsibility
  
  Our commitment to do more and do better
Community
- Atlas Community
  
  Connect with 70K+ customer engagement professionals
- Support Center
  
  Find solutions and support for Khoros products here

Smart social report volume 1 resource page header image

Download the report

The Smart Social Report Series has long been popular among social media managers and marketers, and now Khoros is bringing it back to help inform your strategy during these unprecedented times. Get answers to the most important questions: where’s social media headed? How does my brand fit in? And of course, the most pressing question, how can social media make me, my brand, and my digital marketing strategy smarter?

We set out to discover how the first half of 2020 — with COVID-19, #BlackLivesMatter protests, a global recession, and more — has affected the social media landscape. This smart social report includes important insights gathered using Khoros Intelligence, our industry leading social listening solution. Get an in-depth look at a variety of networks, industries, brands, influencers, and, most importantly, social media users. Download the report to understand the key trends affecting consumer mindset, customer behavior, and brand responses in the social media world right now.

Platform

By industry

Platform

By industry

Smart Social® Report Volume 1:

Key trends impacting brands in 2020

Welcome back!

Download the report

Smart Social^® Report Volume 1: