Smart Social® Report Volume 1:
Key trends impacting brands in 2020

The Smart Social Report Series has long been popular among social media managers and marketers, and now Khoros is bringing it back to help inform your strategy during these unprecedented times. Get answers to the most important questions: where’s social media headed? How does my brand fit in? And of course, the most pressing question, how can social media make me, my brand, and my digital marketing strategy smarter?

We set out to discover how the first half of 2020 — with COVID-19, #BlackLivesMatter protests, a global recession, and more — has affected the social media landscape. This smart social report includes important insights gathered using Khoros Intelligence, our industry leading social listening solution. Get an in-depth look at a variety of networks, industries, brands, influencers, and, most importantly, social media users. Download the report to understand the key trends affecting consumer mindset, customer behavior, and brand responses in the social media world right now.