AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
The age old dilemma that businesses face — how to improve customer care while maintaining, or lowering costs — now has a solution: AI customer service. But it isn’t as simple as just swapping agents for bots. Rather, the best value a business can derive from AI customer service is implementing bots to assist agents with repetitive or mundane tasks. This approach serves businesses in the long term, as using bots to help retrieve answers for agents, or answer the simple questions that bog them down, provides agents more time to deliver quality human support interactions that help businesses keep customers for life.
At a minimum, AI customer service allows brands to do more with the agents they already have, and in many cases, it also reduces support costs due to call deflection and increases profit from improved customer satisfaction and retention.
Join Khoros + Reply.ai as we discuss AI customer service best practices and use cases in our recorded webinar: The Bots Balancing Act.
In this webinar you will learn:
Watch The Bots Balancing Act webinar now to learn more about the power of AI.
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