Optimizing the Customer Experience across Digital Channels

Delivering an outstanding digital customer experience is no longer optional, it’s an essential differentiator for businesses that can deliver a significant competitive advantage.

During this virtual panel we discuss how to embed powerful digital experiences for a more engaged, satisfied and loyal customer base and learn how to develop a digital customer experience strategy that achieves business objectives, accurately reflects your brand, and supports the needs of your customer.

Guest speakers include;

• Vakul Talwar, Head of Experience, Afterpay Touch 
• Julienne Harry, GM- Digital Experience, Lendlease 
• Adam Nason, Head of Customer Experience, CitiPower and Powercor 
• Rob Lawson, Partnerships, Google
• Booth Fellers, GM, Asia Pacific, Khoros