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We recently hosted a webinar featuring an expert from Forrester and followed up with her to answer top questions about modernizing contact centers asked by Digital Care professionals. Download the Q&A sheet and learn how to elevate your customer care organization.
Our webinar guest speaker, Kate Leggett, VP, Principal Analyst at Forrester, also answered these top questions from Digital Care professionals to help you navigate the change to a modern contact center.
We made this Q&A sheet with transformational Contact Center, Customer Care and Customer Experience leaders of enterprise-level businesses in mind.
In this Q&A sheet we’ll dive deep into these six questions with answers: