Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
This session covers the art of deflecting inquiry volume to optimize efficiency in the contact center.
This one is for the seasoned digital service pro looking to take their contact center to the next level. In this breakout session, we’ll go over the process of deflecting customer inquiries to self-service portals, chat, and messaging. This is the number one way to improve your customer care operation’s efficiency. By deflecting volume, you can free up your agents to handle difficult cases and decrease volatility when inquiries spike.
After this session, you’ll know how to use AI chatbots to contain easy inquiries and serve the remaining ones with unmatched efficiency. Likewise, we’ll cover how to optimize every brand-owned property, entry point, and interaction to reduce volume and costs while increasing satisfaction.
If you’re looking to maximize an already well-functioning contact center, this is the Engage session for you.
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