Managing Customer Care During Viral Spikes Webinar

Your customers have limited patience for disruptions to their experience with your brand—no matter what kind of viral moment your brand might be experiencing. Is your customer service team equipped to handle a viral moment-induced volume spike? Thinking through the logistically complex days of a spike in activity will positively impact your brand’s reputation.

In this 40-minute webinar you will learn:

• How to define what a viral moment is and isn’t.
• Learn what factors you can control in a viral moment and how.
• What happens when non-viral moment related customers experience delays.
• How tools like Khoros can help monitor and control the impact of a spike in volume.