AI & Automation
AI for every conversation, campaign, and customer
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Policies, resources, certifications, and updates on our commitment to data security & compliance
Today’s contact center can run like a well-oiled machine when it has the right solutions to power it — and nobody knows that as well as Saudi telecommunications company Jawwy. They use Khoros Digital Contact Center to power their customer support across multiple digital channels. When their volume spikes, they don’t need to increase staff; instead, they rely on their digital solutions to deflect volume and increase efficiency — all without sacrificing CSAT scores.
So how do they do it? In this video, you can hear it straight from them. We sat down with George Attia, Jawwy’s VP of Customer Care, to talk about how their care organization keeps customers happy even when inquiries spike.
Watch the interview today to learn how your organization can experience the same kind of success that Jawwy has had.
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