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Today’s contact center can run like a well-oiled machine when it has the right solutions to power it — and nobody knows that as well as Saudi telecommunications company Jawwy. They use Khoros Digital Contact Center to power their customer support across multiple digital channels. When their volume spikes, they don’t need to increase staff; instead, they rely on their digital solutions to deflect volume and increase efficiency — all without sacrificing CSAT scores.
So how do they do it? In this video, you can hear it straight from them. We sat down with George Attia, Jawwy’s VP of Customer Care, to talk about how their care organization keeps customers happy even when inquiries spike.
Watch the interview today to learn how your organization can experience the same kind of success that Jawwy has had.