How brands can align to today’s changing customer behaviors

Watch Khoros & SAP's Session at DMEXCO

 

Customer needs and expectations are constantly advancing and digital-first customer engagement is a must for brands. But research shows that customers were asking for a richer digital customer experience long before lockdown.

In this session, Khoros' EMEA Marketing Director, Graham Forsyth, and Niall O'Shea, Director of Global Market Development at SAP CX, discuss:

✓ How have customers' digital behaviours evolved?
✓ What are the challenges and opportunities when delivering world-class digital customer experiences?
✓ Which brands are winning when it comes to customer experience in 2020?

Watch now