Digital-first, unified engagement hub
Join us as executives from USAA and Jawwy discuss how brands can determine the blend of digital and traditional channels that’s right for your contact center.
Call centers have been around for decades. Although many have been rebranded to “contact centers,” operations haven’t changed much, and contact volume is still overwhelmingly phone-based. While traditional channels like phone are not going away completely, digital channels continue to rise in popularity with customers.
Cutting-edge brands have moved beyond only measuring the efficiencies gained by adding digital channels and AI, and are focusing on the quality of their customers’ experiences. These companies are turning inward and letting consumer behavior and feedback guide the adoption of channels and development of experiences.
What do contact centers look like when they are digitally transformed? Which channels are best suited for your customers and your business model?
This quick, 30-minute executive panel will cover:
Bill Gerth, Director of Social Business at USAA; George Attia, VP of Customer Care at Jawwy-STC; and Mike Betzer, General Manager for Khoros Care, will be sharing actionable advice and best practices based on years of experience in customer service. Learn how global brands are embracing both traditional and digital channels, and how a digital-first brand creates innovative customer experiences.
This webinar is for contact center managers and executives who want to determine the channel mix that best supports their customers and their business model. Learn best practices from leaders in the field.