AI & Automation
AI for every conversation, campaign, and customer
Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Increase satisfaction and improve product adoption with complimentary training.
More than onboarding and implementation, this is where our partnership begins
Our in-house experts in social media and community management for Khoros customers
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Guides, tipsheets, ebooks, on-demand webinars, & more
Policies, resources, certifications, and updates on our commitment to data security & compliance
Join us as executives from USAA and Jawwy discuss how brands can determine the blend of digital and traditional channels that’s right for your contact center.
Call centers have been around for decades. Although many have been rebranded to “contact centers,” operations haven’t changed much, and contact volume is still overwhelmingly phone-based. While traditional channels like phone are not going away completely, digital channels continue to rise in popularity with customers.
Cutting-edge brands have moved beyond only measuring the efficiencies gained by adding digital channels and AI, and are focusing on the quality of their customers’ experiences. These companies are turning inward and letting consumer behavior and feedback guide the adoption of channels and development of experiences.
What do contact centers look like when they are digitally transformed? Which channels are best suited for your customers and your business model?
This quick, 30-minute executive panel will cover:
Bill Gerth, Director of Social Business at USAA; George Attia, VP of Customer Care at Jawwy-STC; and Mike Betzer, General Manager for Khoros Care, will be sharing actionable advice and best practices based on years of experience in customer service. Learn how global brands are embracing both traditional and digital channels, and how a digital-first brand creates innovative customer experiences.
This webinar is for contact center managers and executives who want to determine the channel mix that best supports their customers and their business model. Learn best practices from leaders in the field.
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