Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Khoros talks to customer service leaders from T-Mobile and Facebook, and a guest speaker Forrester Research, about channel integration in customer care strategy.
Customer-to-business messaging continues to grow with Google’s Business Messages, Apple Messages for Business, WhatsApp, Facebook Messenger, and WeChat. The top brands in the world do their best to support customers on each of these channels, but this can be a major headache without the right strategy.
In this breakout session, Khoros Customer Experience Consultant Allison Fasching interviews customer service leaders from T-Mobile and Facebook, along with a guest speaker and analyst from Forrester Research, to talk about the market as it relates to customer experience, as well as the process, pros, and cons of integrating certain channels. With the right approach to channel integration, and with the right tools, brands can take advantage of the rich benefits and features of these new channels — including call deflection, which helps lower overall support efficiency.
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