Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
In this breakout session, Midco’s Tara Mueller and Khoros’s Philippe Mesritz cover the strategies and tools that you’ll need to know about to get the most out of your brand’s chatbot.
Chatbots are essential tools for managing volume at scale, especially for enterprise level organizations. Whether you’re scaling customer service or even implementing a bot on your community, this use of artificial intelligence can be a huge benefit to your brand.
However, it can be easy to get in over your head with your chatbot, especially when you first implement it. Your goals might be too lofty, you might pick the wrong bot, or you might build a bot that’s too difficult to maintain (“bot rot”).
In this breakout session, you’ll learn how to audit your customer intents, prioritize which automations to build first, and measure and optimize to improve customer satisfaction and care team efficiency. Tara Mueller from Midco and Philippe Mesritz from Khoros go over the strategies and tools that you’ll need to know about to get the most out of your brand’s chatbot.
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