Digital Contact Center
Agent efficiency, automation, and operational insights
Introducing the next generation of online communities. Read the announcement
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Self-service support, education, and collaboration
Our in-house experts in social media and community management for Khoros customers
More than onboarding and implementation, this is where our partnership begins
Increase satisfaction and improve product adoption with complimentary training.
Join us for webinars and in-person events
Insights, tips, news, and more from our team to yours
Case studies with successful customers to see how they did it
Guides, tipsheets, ebooks, on-demand webinars, & more
Integrations to connect with your customers, wherever they are
Technical overviews and links to developer documentation
It begins when customers are directed to “Call our 1-800 number” or “Chat with a live agent”, which handcuffs brands by making it difficult or nearly impossible to pivot to their ideal CX offering. However, it is possible to reinvent your customer experience — one channel at a time.
In this webinar clip, Khoros Senior Business Value Consultant, Lans Crauer discusses trends, technology developments, and compliance measures put in place across the past 30 years related to the customer service and customer experience industries. Learn how we got here, what brands are up against, and how brands can unravel this mess to deliver a truly omnichannel experience.
Check out our webinar clip below to get the full details, and reinvent your customer experience to better serve your audience across channels!
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