Contact Center
Agent Onboarding Checklist

Set up your agents for success from day one

Effective onboarding is vital to setting new agents up for success. In fact, Glassdoor found that employees who thought their onboarding was “highly effective” were 18 times more likely to feel highly committed to their organization. This is essential in the contact center space, where agent attrition has always been a struggle. Getting it right initially and making the agent feel comfortable in their new role is a step that cannot be minimized.

We created an easy-to-follow checklist that covers every step of the way to empower your agents, elevate your customer experience, and drive success from day one.