AI & Automation
AI for every conversation, campaign, and customer
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Policies, resources, certifications, and updates on our commitment to data security & compliance
AI for every conversation, campaign, and customer
Self-service support, education, and collaboration
Agent efficiency, automation, and operational insights
Content management, publishing, and governance
Guides, tipsheets, ebooks, on-demand webinars, & more
Insights, tips, news, and more from our team to yours
Technical overviews and links to developer documentation
Join us for webinars and in-person events
Integrations to connect with your customers, wherever they are
Policies, resources, certifications, and updates on our commitment to data security & compliance
This breakout session will talk about what to expect from the next ten years of digital marketing and customer engagement — and how to best prepare for it.
In this session, experts from Khoros, Hennessy, and the Post Office explore the trends that will shape customer experience over the coming decade. How are digital channels adapting? How will retail change? Where will your brand need to engage customers to get the most out of your marketing budget?
This on-demand breakout session is for anyone who wants a leg-up for their organization in the next decade, whether they’re a small customer service team or a global brand with a digital contact center and a dedicated CX team. Learn what’s to come (or at least our best guess), how to handle it, and more.
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