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This breakout session will talk about what to expect from the next ten years of digital marketing and customer engagement — and how to best prepare for it.
In this session, experts from Khoros, Hennessy, and the Post Office explore the trends that will shape customer experience over the coming decade. How are digital channels adapting? How will retail change? Where will your brand need to engage customers to get the most out of your marketing budget?
This on-demand breakout session is for anyone who wants a leg-up for their organization in the next decade, whether they’re a small customer service team or a global brand with a digital contact center and a dedicated CX team. Learn what’s to come (or at least our best guess), how to handle it, and more.